Eoin Moriarty

About

Creative and agile Knowledge Management Specialist with a proven track record of designing and implementing scalable systems that enhance customer experience and operational efficiency. Experienced in leveraging platforms like Qualtrics, Insight, and Genesys Copilot to deliver data-driven solutions under tight deadlines. Passionate about embracing emerging technologies and continuously improving knowledge management and customer feedback systems.

Experience

• Knowledge Management Specialist at eir Ireland
  Jan 2019 - Present · 7 yrs 6 mos

• HCL Technologies (5 yrs 5 mos)
  • Knowledge Management Analyst
    Mar 2017 - Jan 2019 · 1 yr 11 mos

  • Process Analyst
    Nov 2016 - Mar 2017 · 5 mos

  • Customer Support Executive
    Sep 2013 - Nov 2016 · 3 yrs 3 mos

• Desktop Support Specialist at Irish Life
  Jan 2008 - Jul 2008 · 7 mos

• Marketing Assistant at TWO-TEN HEALTH LIMITED
  Jun 2006 - Sep 2006 · 4 mos