City of Johannesburg, Gauteng, South Africa
At MultiChoice Group, my focus on customer experience design leverages my proficiency in CRM systems and the Miro Collaboration Platform to create impactful customer journeys that resonate with diverse audiences. My role synthesizes insights from my prior position as a Human Resources Generalist at Merchants, where I honed skills in people management and culture development. During my tenure as a Human Resources Generalist at Merchants, we cultivated a nurturing environment that enhanced team culture and employee empowerment. Our approach to performance management, paired with strategic staff recognition, has proven successful in driving behavioral and performance improvements across multiple business units. This experience has been instrumental in shaping my mission to create impactful organizational ecosystems at MultiChoice.
• Developed and implemented customer experience strategies that enhanced user satisfaction and engagement across multiple platforms. • Fostered strong relationships with cross-functional teams to drive collaborative decision-making and influence positive change. • Utilized analytical thinking to prioritize initiatives, resulting in a 20% increase in customer retention rates.
• Delivering operational and HR support and guidance • Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations • Providing relevant feedback and discipline as required • Establishing, implementing and overseeing effective systems, processes and controls • Selecting applicants and recruiting personnel, managing learning and development activities • Implementing and managing employee forum, as well as staff reward and recognition programme • Serving as employee champion on future leaders programmes across multiple business units
Recruitment and Selection Induction and Onboarding Staff retention strategies HR & Statutory Process training - People Manager training Payroll and Employee benefits - Funeral cover, Pension & provident funds, Medical Aid Performance Management - Behavior and performance improvement Team culture - Built through Forums with oversight and engagement Setting and managing skills matrices - for the development of staff through inhouse training and development KPI & Performance reviews - Monthly & Annual rewards and recognition incentives
• Managing daily staffing requirements for production activities • Ensuring the strict adherence to COVID and other health and safety guidelines • Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required • Establishing, implementing and overseeing effective systems, processes and controls • Maintaining meticulous employee records including managing timesheets for payroll purposes
• Overseeing production operations with meticulous attention to detail including weekly and daily scheduling • Organising repairs and routine maintenance of production equipment • Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required • Establishing, implementing and overseeing effective systems, processes and controls • Building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries • Working closely with managers to increase production performance and identify staff training needs • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, KPI, quality standards, governance processes and compliance requirements
• Responsible for HR functions across nine group divisions • Researching and restructuring business processes and HR systems • Digital HR administration and employee equity reporting • Managing payroll and employee benefits • Building strong working relationships and effective communication channels with personnel, suppliers and other key stakeholders • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements
• Gaining experience in every facet or marketing, including digital and social media marketing • Brand management and international marketing • Strategic planning and project management, researching and reporting on various potential campaigns and strategies • Liaising with company owners and other key stakeholders, building strong working relationships with clients and colleagues KEY PROJECTS: • The Ear and Eye Clinic – Project managing the design of referral pads for specialists • 2019 SAVRS Conference – Project managing rollout of marketing collateral and designing branding • Apache Optics, XON Summit 2018 – Designing stand branding and backdrop, project managing installation and setup