Doncaster, England, United Kingdom
Highly accomplished Architect and former Head of Solution Architecture with over 10 years of experience driving transformational change in the BPO sector, with a dedicated focus on UK Government Citizen Services bids. Acting as the Architectural Lead on complex, high-value public sector opportunities, leading designs on contracts contributing to a strategic bid pipeline totalling over £1 billion. Specialising in designing, costing, and mobilising enterprise-scale Contact Centre as a Service (CCaaS) and complex case management solutions. Furthermore, bringing practical experience in deploying AI solutions, intelligent automation, and conversational routing into live business operations to enhance the CCaaS and citizen experience. A strong, effective communicator adept at bridging the gap between technical delivery teams, supply chains, operational units and CxO-level stakeholders. Driven by a passion for quality and customer care, maintaining robust technology roadmaps while delivering solutions that are innovative, commercially viable, and operationally deliverable.
Oval Solutions is a company providing complete business and online support for companies just starting out or for small enterprises. With advice on every aspect of starting up Oval Solutions operates a strong network of companies offering support in specific areas. With Oval Solutions guiding you though the process. Oval Solutions also provides specialist self employment support for the Serco Work Programme through Urban Biz across the South Yorkshire area. This new aspect will be developing over the upcoming months and new courses and workshops will be developed in partnerships with other companies.
Running classes for all levels of students. Focusing on character education for juniors, fitness and self protection for adults, and giving the 4 - 7 year olds the skills and rewards to succeed.
Working with clients looking at starting a business or currently trading up to 2 years. Offer support to the client through a variety of services.