Moran Benesh

Customer Experience Manager I responsible for designing end-to-end customer journeys. improving engagement and conversion by 100%

Israel

About

Strategic CX Leader with extensive experience in Marketing, Product, and Lifecycle Management in complex, data driven organizations. I lead with a customer first mindset, designing and scaling end-to-end, segment based customer journeys that reduce friction, create value, and build durable loyalty. I believe that the most impactful experiences are created at the intersection thorough data analysis and human centered storytelling. I partner closely with Product, Data, and Marketing teams to translate customer insights into clear strategies, high performing programs, and measurable business outcomes. My work focuses on turning insight into action driving engagement, retention, and long-term customer value across the lifecycle.

Experience

  • Bezeq (11 yrs 2 mos)
    • Customer Experience Manager
      Jan 2023 - Present · 3 yrs 7 mos

    • Marketing Manager
      Dec 2019 - Jan 2023 · 3 yrs 2 mos

    • Senior Product Manager
      Jun 2015 - Dec 2019 · 4 yrs 7 mos

  • Orange (6 yrs 10 mos)
    • Product Manager
      Dec 2011 - Jun 2015 · 3 yrs 7 mos

    • Content Manager
      Sep 2008 - Dec 2011 · 3 yrs 4 mos

  • YES DBS Satellite Services Ltd (6 yrs 8 mos)
    • Senior Manager, Content Acquisitions
      2007 - Sep 2008 · 1 yr 9 mos

    • Coordinator, Marketing and Materials
      Feb 2002 - 2007 · 5 yrs