Antipolo, Calabarzon, Philippines
I am an Executive Assistant with over 1.5 years of hands-on experience providing direct support to executives in fast-paced, remote environments. Since May 2024, I have supported leaders through calendar and inbox management, complex travel coordination, expense tracking, and cross-team scheduling. In my role, I work closely with executives to keep daily operations running smoothly—anticipating needs, managing competing priorities, and ensuring meetings, travel, and deadlines are handled efficiently and with attention to detail. I am highly organized, proactive, and dependable, and I take pride in being someone leaders can trust. Prior to becoming an Executive Assistant, I built over 7 years of experience in customer service and operations across the travel and telecommunications industries. This background strengthened my communication skills, problem-solving ability, and calm approach under pressure, all of which I bring into my executive support work today. I am committed to continuous growth as an Executive Assistant and enjoy supporting leaders and teams where organization, reliability, and initiative make a meaningful impact.
- Manage executive calendars, email inboxes, and complex domestic and international travel itineraries - Coordinate meetings and schedules across multiple teams and client companies - Track, organize, and file travel-related expenses to ensure timely reimbursement and accurate reporting - Provide day-to-day administrative and operational support to executives in a fast-paced environment
- Handled inbound customer concerns related to billing, product explanations, troubleshooting, and account inquiries - Managed complex escalation cases unresolved by Level 1 support - Maintained high quartile performance throughout employment
- Supported customers of a high-end fashion brand by processing online orders and resolving inquiries related to product quality, sizing, and delivery - Managed returns, exchanges, and refunds in accordance with brand policies while maintaining a premium customer experience - Issued gift cards and account adjustments with high attention to accuracy and compliance - Handled service-related concerns through multiple touchpoints while maintaining professionalism and brand standards - Consistently delivered timely, accurate support while meeting performance and quality metrics
- Coordinated end-to-end tour operations for local and international guests, including accommodations, transportation, and daily itineraries - Partnered with local hotels, transient houses, and transportation providers (vans and drivers) to secure reliable services and negotiated arrangements - Served as an on-the-ground tour coordinator and guide, ensuring smooth execution of tours and a positive guest experience - Managed real-time schedule changes, guest concerns, and logistical issues while on tour - Supported marketing and customer engagement efforts by implementing tour initiatives and enhancing overall guest satisfaction