Bydgoski, Kujawsko-pomorskie, Poland
Order entry, creating order confirmations, proforma orders, delivery notes using Sage 2000 software, Manual preparing of the Commercial Invoices and Packing Lists for the deliveries to the non-EU EMEA countries, Regular cooperation with the Planning and Sales Departments in order to update the data regarding open deliveries (in form of Excel report as well as email exchange with the customers), Taking part in the processes leading to the improvement of the stock control, Actively taking part in the trade show ISH 2023 in Frankfurt, Germany – both in organising the stand and introducing the products to the visitors, Improving the KPI for controlling the delivery problems including collecting the documentation and chasing the carriers, Taking care of the EU, USA and Canadian customers
Addressing customers’ concerns, demonstrating empathy and resolving problems swiftly, Investigating and resolving accounting, service and delivery concerns, Processing orders and enquiries including control of customer accounts, article numbers, prices, stock, delivery time, Ordering products at the internal supplying plants Order entry, creating order confirmations, delivery notes and invoices using Baan software.
Participation in the acquisition and supervision of tenders, Organization of planning meetings including taking minutes, Creation of offers, supplementary offers and subcontractor contracts in consultation with the project managers, Handling the switchboard, receiving visitors, and preparing meetings.
English and German Establishing and expanding customer relationships Carrying out market research and customer satisfaction analyses Database maintenance Potential analysis