San Jose, California, United States
Team Management with leadership skills. Exhibits excellence in ability to command people with good communication skills.
Led cross-functional engineering teams in the end-to-end delivery of custom web applications, e-commerce platforms, and digital client portals while managing enterprise CRM and project ecosystems. Agile Project Management & Tool Ecosystem Managed a portfolio of 5+ concurrent web development projects from initial wireframing through to final deployment, consistently maintaining a 94% on-time delivery rate. Designed and structured workspaces across Jira, ClickUp, and Asana, standardizing sprint workflows, backlog grooming, and daily stand-ups for an 8+ person team. Boosted overall team sprint velocity by 18% within two quarters by leveraging data-driven dashboards to identify resource dependencies and eliminate engineering bottlenecks. Client Success, CRM, & Scope Control Oversaw client lifecycles and business pipelines utilizing Salesforce, HubSpot, Zoho, and Vryno, ensuring seamless communication, automated handoffs, and real-time project updates for stakeholders. Served as the primary liaison between global clients and the execution team, translating complex business goals into structured, low-complexity technical user stories. Controlled scope creep across custom web builds, utilizing strict change-management protocols that preserved project budgets and protected target delivery timelines. Maintained exceptional client satisfaction, responding to and resolving client infrastructure inquiries via CRM ticketing channels with a turnaround time of under 24 hours. Quality Delivery & Operations Partnered closely with UI/UX designers and QA teams to ensure web platform cross-browser compatibility and responsiveness, resulting in a 25% reduction in post-launch bugs. Streamlined operational handoffs between sales, design, and web development teams, saving an average of 5 hours of administrative friction per new project kickoff.