San Diego, California, United States
• Receive, review, and fill physician prescriptions for the pharmacist to verify and dispense medication to patient • Provide instructions to patients on proper use of medications, referring questions requiring professional knowledge and experience to the registered pharmacist • Attend the front desk counter for medication pick up and check-out • Gather new patient’s complete information and create patient profile in the computer system • Receive incoming calls from patients and physician offices for medication orders and refill authorizations • Submit refill requests to physician offices through the electronic computer system, fax, and voicemail • Request prior authorizations for prescription medications as needed for patients depending on their insurance • Follow up on the status of refill requests and prior authorizations • Notify patients through the phone regarding medication pick up, special orders, and status updates • Input insurance information and submit billing using the pharmacy Digital Rx computer system • Determine type of substance, strength, dosage and quantity to be dispensed in accordance with accepted practice and pharmacy standard operating procedures • Coordinate with pharmacist and physician office to clarify issues or problems with dosing, interactions or instructions • Order and restock prescription and over-the-counter medications • Provide customer service for Korean and English speaking customers • Prepare medications that need to be mailed out or delivered in a timely manner • Create bubble packaging for home care patients