Mónica Soares

Director of Sales - Porto, Lisbon, Cascais & Sintra | Pestana Hotel Group

Lisboa, Lisbon, Portugal

About

Im currently Área Director of Sales for Lisbon at Pestana Hotel Group: Pestana Hotels & Resorts, Pestana Collection & Pestana CR7. I am passionate about the hospitality business and I have almost two decades of experience in the industry. My Specialties:
 ♠ Contract negotiation (national and international markets); ♠ Data analysis to define sales strategies; ♠ Fostering customer relationships to maximize customer loyalty and satisfaction; ♠ Corporate Account Management of key clients (HNWI), 
Conduct Fam Trips, Site inspections, Sales calls, Trade fairs,
 Coordinating the MICE and Leisure markets; ♠ Responsible for hotel promotion for the MICE segment in the UK, Italy, Spain and USA; ♠ Accountable for Business Development 
Team spirited and proactive, always try to implement new procedures; ♠ Create, develop and agree the sales strategy with the Managing Director; ♠ 
Coordinate targeted Marketing actions with Marketing Department.

Experience

  • Pestana Hotel Group (9 yrs 9 mos)
    • Director of Sales - Lisbon & Porto
      Jan 2024 - Present · 2 yrs 6 mos

      Director of Sales, cluster of Lisbon & Porto Hotels PESTANA COLLECTION HOTELS - Pestana Palace Lisboa - Pestana Cidadela Cascais - Pestana Palácio do Freixo - Pestana A Brasileira - Pestana Vintage Porto PESTANA CR7 - Pestana CR7 Lisboa PESTANA HOTELS & RESORTS - Pestana Douro Riverside - Pestana Lisboa Vintage - Pestana Cascais - Pestana Sintra

    • Area Director of Sales - Lisbon, Cascais & Sintra
      Oct 2016 - Dec 2023 · 7 yrs 3 mos

    • Area Director of Sales - Lisbon
      Oct 2016 - Aug 2020 · 3 yrs 11 mos

      PESTANA COLLECTION HOTELS & PESTANA CR7

  • SANA HOTELS (15 yrs 10 mos)
    • Head of Sales SANA Lisboa Hotel
      2011 - Oct 2016 · 5 yrs 10 mos

      Responsible for SANA Lisboa Hotel Sales Department and SANA Hotels Group Promotion: - Responsible for Corporate and Tour Operation Departments; - Monitor Groups & Events Department; - Monitor International Markets: Spain, Italy, UK and USA (starting) - Attendance in Fairs, Workshops, Fam trips and door to door meetings; - Coordinate with Central departments: Sales and Marketing definition of the Marketing and Sales Strategy for the business unit.

    • Head of Sales SANA Hotels
      2003 - 2011 · 8 yrs

      Responsible for the Corporate Department and Italian Market: - SANA Hotels Group Promotion in the National Corporate Market; - SANA Hotels Group Promotion in the Italian Market, TO (Tour Operators) and MICE; - Manage the Corporate Pricing Strategy for Local Companies; - Manage the Corporate Pricing Strategy for the Consortia and Corporate International disclosed in GDS; - Host and monitor several inspection visits and Fam Trips; - Represent SANA Hotels Group in Tourism Fairs; - Manage Pricing Strategy for the Groups, MICE, Corporate and Tour Operator markets; - Support developing the Global Hotel group Marketing and Business Strategy; - Plan, develop and manage annual action plans; - Define the Pricing Strategy for the Corporate (Nationally and Internationally) market for Individuals and groups.

    • Corporate Promoter SANA Hotels
      2001 - 2003 · 2 yrs

  • Hotel Villas de Sesimbra (Sesimbra)
    • Sales Promoter
      1998 - 2001 · 3 yrs

      Responsible for Sales and Marketing for the National and Spanish Corporate Market: - Sales promotion for the National Corporate Market; - Sales promotion for the Spanish Market (Corporate and Travel Agencies); - Company’s representative at several “Workshops” organised by “Junta de Turismo da Costa Azul”; - Monitoring and Coordination of In-House Groups; - Corporate pricing strategy management for local business companies; - Corporate pricing management for the Spanish Tour Operator Market.

    • Front-office Recepcionist
      1998 - 1998 · Less than a year

  • Reservations and Ticketing at Travel Agency Pestana
    1997 - 1998 · 1 yr

  • Costumer Service Representative at AAT - Quinta do Lago, Almancil (Portugal)
    1995 - 1998 · 3 yrs