Monica Soares

Channel Program Account Manager- EMEA Western at Dell EMC

Lisboa, Lisbon, Portugal

About

Experience

  • Dell EMC (19 yrs 5 mos)
    • Channel Program Account Manager- EMEA Western
      Feb 2018 - Present · 8 yrs 5 mos

      Ensure Channel PAM team and current tiered partner base are aware of the benefits of the new program and aware of priority programs that will enable them to expand and build their Dell EMC business: • Ensure all tiered partners are aware of new Dell EMC partner program it’s requirements and available benefits • Ensure partners comply with the annual audit requirements for revenue and training for their current tier • Ensure partners are aware of all sales and marketing tools available in their competency/status area, and of all applicable marketing activities available to support their growth plans – focusing on programs priorities by regional lead Build certification and training plans for focus partners in geography in conjunction with PAM’s & CAM’s outlining aspirational tier and timelines to completion • Advise and assist partners in the selection of the most suitable programs and competency areas for their business • Manage, monitor and report on the specified plan and schedule, ensuring it adheres to the requirements outlined in the Dell EMC Partner Program • Maintain an accurate list of Preferred/Premier partners with the appropriate tier & transition partners to the appropriate level through engagement with partner and following internal processes • Build and maintain a strong working relationship within partner accounts, based on trust and respect and professionalism • Regularly visit and work closely with the partners to ensure development plans are adhered to • Educate local teams on new Dell EMC partner program with regional presentations, on frequent updates

    • Partner Development Manager- EMEA/ Central Emerging Europe
      Oct 2016 - Jan 2018 · 1 yr 4 mos

      Build, develop & enable the channel for NEE region- Baltic Countries, Slovakia, Ukraine/WCIS: • Execute against the overall EMEA DELLEMC Partner Program objectives and plans, engage and deliver against the local channel strategies and priorities • Engage with partners on program execution and their quarterly business performance, so as potential development areas/competencies. Drive yearly business plan reviews, initiate and execute performance improvement plans where necessary. • Understand partners organization and establish relationships across different levels • Work closely with marketing team on channel events and initiatives, and present the program value proposition where appropriate • Work closely with local channel team & sales on acquisition of new partners and Business Plans/ and recommend disengagement where required • Drive obligatory certification of partners, so as initiate additional trainings where appropriate (on new product launches, tools and initiatives) • Engage in class room training calendar and drive participation & enrolment working closely with local Solutions Consultant

    • Partner Development Manager - EMEA/Central Emerging Europe
      Sep 2014 - Oct 2016 · 2 yrs 2 mos

      Execute Partner Direct program for CEE region (Israel, Greece, Hungary, Romania, Bulgaria, Adriatic countries, Baltic Countries, UKN/WCIS and Poland), 160 partners (Preferred and Premier): • Launch and land Preferred/Premier Partner program, tools and benefits in country/ region • Act as an advisor and subject matter expert for partners and internal team on Dell Preferred partner programs / tools / initiatives • Execute against the overall EMEA-EMG Preferred/Premier partner program objectives and plans, and engage and deliver against the local channel strategies and priorities • Provide feedback on requirements and propose improvements where necessary • Work closely with marketing team on channel events and initiatives, and present the program value proposition where appropriate • Work closely with local channel team & sales on acquisition of new partners and Business Plans/ and recommend disengagement where required • Own and execute on-boarding & off-boarding of Preferred/Premier partners • Drive obligatory certification of partners (100% certification as target), so as initiate additional trainings where appropriate (on new product launches, tools and initiatives) • Engage in class room training calendar and drive participation & enrolment working closely with account manager • Maintain an accurate list of Preferred/Premier partners with the appropriate tier & transition partners to the appropriate level through engagement with partner and following internal processes