Aylesbury, England, United Kingdom
After achieving a Bachelor of Arts Degree in Business and Management (HRM) with First Class Honours at Bournemouth University, I was fortunate to begin my role at Lloyd & Whyte. My job as a People Development Administrator has enhanced my HR knowledge, and developed my understanding around people management and employee wellbeing. Throughout my studies, I developed a solid understanding of HR principles, including recruitment, employee relations, and performance management. My dissertation title was Investigating Stress Management Strategies for Employee Well-being and Management in the Workplace, which allowed me to research in depth into HR with a focus on employee well-being and maximising employee satisfaction and retention. My ability to learn quickly and adapt to new environments has prepared me to contribute effectively to a HR environment. I have demonstrated my commitment and proactive nature within my previous role as a Supervisor at Starbucks. This allowed me to develop my leadership, communication and team-working skills as well as being able to progress my personnel management abilities through aiding with employee learning and development through training and hiring new recruits. I am confident that my enthusiasm, attention to detail, and strong interpersonal skills has enabled me to excel in my role at L&W and support the success of new and changing HR initiatives.
This role has enabled me to further my communication skills whilst working with team members and customers. I have enhanced my leadership skills through taking on the role as a supervisor which involves guiding other staff members to complete tasks to a high standard and ensure everyone is happy and safe in their roles whilst following required standards set by the business.
This role has enabled me to further my team working skill in order to ensure the cafe runs efficiently, improving my communication skills through working with other employees as well as having to communicate well with customers to ensure their customer service experience is of a very high standard, as well as improving my leadership skills through having to help train new employees. As a barista my roles have been to make aesthetically pleasing coffees, ensure all rules are followed in regards to health and safety and hygiene, worked on the till when serving, as well as making food and drinks for customers. I also have some experience in money handling when cashing up at the end of the day as well as being a reliable member of staff as a keyholder for the cafe. This role can be very fast paced and requires quick thinking in order to serve customers rapidly as well as being able to solve any issues whilst completing other tasks and also having to often show leadership to help with any customer queries.