Gallarate, Lombardy, Italy
Ambition, passion and curiosity lead me to pursue excellence in any personal, educational and professional challenge I take up.
● Active role in providing customer care experience in the field of Fashion, Design and Luxury in German, English, and Italian ● Management of different types of inquiries generated via both inbound and outbound activities such as emails, calls, live chats, and social media (Facebook; Twitter; Instagram) ● Handling customers’ requests and issues by providing pre-sale and post-sale assistance, together with information about brands' policies, products, and services ● Excellent ability to multitask as well as to communicate in a professional manner to ensure customer satisfaction ● Management tools & CRM: Salesforce, Magento, Commerce Cloud, Commerce eXperience, Adyen, Riskified, Manhattan, Warda, Genesys, ShippyPro
● Accreditation and reception of clients and guests ● Linguistic support at international conferences and events ● Conference room assistance
● Accreditation and reception of clients and guests ● Linguistic support at international conferences and events ● Conference room assistance
● Subtitling of unpublished films (German > Italian; English > Italian) presented at the first edition of the sci-fi film festival “Oltre lo Specchio” ● Interpreter for foreign guests and movie directors