Greater Toronto Area, Canada
I turn complex B2B SaaS implementations into customer success stories. With 7 years of Customer Success experience in FinTech, Digital Workspaces, and Accessibility, I've managed 65+ enterprise accounts worth $3M ARR while mentoring CSM teams. 👩💻 My consulting background helps me think strategically about customer businesses, while my technical experience translates complex product capabilities into clear business value. This combination has been especially valuable with customers who have complicated workflows, regulatory requirements, or technical challenges. ♿ Outside of work, I'm passionate about making systems more inclusive through my accessibility advisory with the City of Mississauga and supporting newcomers to Canada. I’m also a French learner, currently at level A2 proficiency. 🏞️ As a settler in Mississauga, I live and work on the Treaty Lands and Territory of the Mississaugas of the Credit First Nation, as well as the traditional territory of the Haudenosaunee Confederacy and the Huron-Wendat Nation. These peoples have cared for this land since long before recorded history, and the Mississaugas of the Credit continue to do so today. I'm grateful for their stewardship. Banner photo: “Walk Among Worlds” (2014) by Máximo Gonzáles (https://maximo-art.com) in Toronto, Canada. Headshot: Shot in January 2023 by Kip Radt for Jason Dixson Photography (https://jasondixson.com).
Chili Piper is the first all-in-one Demand Conversion Platform, helping you convert more inbound and outbound leads into qualified sales pipeline. It streamlines the handoff process in every inbound and outbound channel, consolidating many of the point solutions you use today. Form Routing, Chat, Lead Distribution, and Scheduling can now live in one platform with shared teams, routing rules, and reporting. That means easier maintenance and a much more complete picture of how you’re converting leads across the funnel. And the results speak for themselves. Teams are doubling their conversion rates, increasing show rates to 90%+, and saving 20+ hours per week distributing leads.
+ Chair, Facility Accessibility Design Standards The Accessibility Advisory Committee reviews municipal policies, programs, and services to make the City more accessible to all citizens. It gives advice and suggests actions to help support the City’s accessibility goals. Subcommittees: Facility Accessibility Design, Accessible Transportation
• Delivered virtual and onsite sales presentations at industry conferences and FHT, FHG, FHN, FHO offices • Provided guided implementation to Docnote’s earliest adopters to support early go-to-market efforts • Conducted discovery with physicians and medical office administrators to understand their EMR/EHR workflows and inform product-fit conversations • Delivered onsite implementation and training for health practitioners and Medical Office Assistants • Built rapport with clinical teams through in-person and remote engagement, ensuring smooth activation and early retention
I partner with enterprise and mid-market business customers to co-build scalable, sustainable digital accessibility programs. Whether you're resource-strapped and don't know where to start, a recipient of an accessibility demand letter, or aspiring to level up your accessibility maturity, we'll start wherever you are. Book value: $3.0m USD
As a comprehensive Accessibility-as-a-Service platform, we help organizations create sustainable digital accessibility programs which create inclusive web, mobile, and product experiences. I partner with e-commerce customers and institutions to implement and manage ongoing accessibility programs, while helping them meet the requirements of the ADA (Americans with Disabilities Act) and AODA (Accessibility for Ontarians with Disabilities Act).