Laval, Quebec, Canada
I'm a History Honours student at Concordia University with a strong foundation in leadership, sales, customer service, and team development. Through roles at Nike and JD Sports aswell as well as experience as a university athlete, I've developed expertise in sales performance, team leadership, customer engagement, and operational excellence. As a former athlete, I bring discipline, communication, and a collaborative mindset to every environment. Fluent in both English and French, I am passionate about building strong relationships, driving results, and contributing to high-performing teams while continuing to grow professionally.
Top-performing sales associate in the store, leading in average dollar transaction (ADT), shoe care, and socks-to-shoe sales ratio. Hold keyholder responsibilities, including opening/closing procedures and ensuring store readiness. Provide regular updates to store management on team performance and sales floor dynamics. Mentor and support junior staff in meeting sales targets and providing premium customer service. Maintain exceptional product knowledge to enhance premium customer experience and drive sales.
Held keyholder responsibilities, including opening and closing the store independently. Led the sales floor to a smooth shopping experience and exceptional customer service. Monitored KPIs (Key Performance Indicators) to evaluate staff and store performance. Provided regular performance feedback to the Manager and Assistant Manager. Assigned store zones and responsibilities to staff for efficient coverage. Assisted customers directly, solving issues and ensuring a delightful shopping experience.
Planned and executed training sessions for youth aged 10–17 focused on skills and teamwork. Provided individualized coaching in dribbling, shooting, passing, and defense. Designed team strategies and in-game systems. Encouraged discipline, respect, and collaboration. Communicated with parents and officials to coordinate schedules and updates.
Assisted customers with inquiries and product locations. Restocked shelves and supported inventory management. Ensured store cleanliness and visual presentation.
Supported the voting process during Canada’s 43rd general election. Verified voter eligibility, distributed ballots, and maintained accurate records. Delivered excellent customer service in a fast-paced environment. Collaborated with team members to ensure a smooth voting experience.