Molly Williams

About

I help organizations turn customer needs and emerging technologies into scalable business impact by building customer-centric operations. Across enterprises, agencies, and start-ups, I design and scale products, ventures, platforms, and growth systems to deliver measurable value, driving adoption, customer acquisition, and revenue growth. I’ve built and led cross-functional teams of up to 30 and delivered initiatives of up to $35M, consistently improving performance and operational outcomes. Based in Germany, I bring international experience across corporate and venture environments, with a focus on AI-enabled transformation.

Experience

• Siemens (9 yrs 4 mos)
  • Siemens AG: Global Head of Digital Customer Innovation
    Feb 2024 - Present · 2 yrs 6 mos

  • Siemens Digital Industries: Head of Digital Customer Journey
    Feb 2022 - Feb 2024 · 2 yrs 1 mo

  • Siemens Advanta Consulting: Customer Experience & Sales Enablement
    Mar 2019 - Feb 2022 · 3 yrs

• Associate Director: Innovation Strategy at frog
  2015 - 2017 · 2 yrs

• Senior Product Owner: Customer Engagement at SAP Hybris
  2011 - 2013 · 2 yrs

• Founder at Molly Williams Consulting: Digital Leadership | Innovation Services
  2002 - Apr 2011 · 9 yrs 4 mos

• Director of Production at Museumshop.com
  2000 - 2002 · 2 yrs