Barcelona, Catalonia, Spain
Greetings, fellow professionals! 👋 I'm Mojca, hailing from the stunning country of Slovenia. I've had the privilege of leading fantastic teams at Google in Poland, earning recognition twice for fostering unity and collaboration. As the team manager at Wayfair, my role resembled that of a workplace wizard - managing, coaching, and mentoring our exceptional team. ✨ Have I left my comfort zone? Absolutely, more times than Bilbo Baggins went on unexpected journeys! 🧳 Now, I've embraced a new adventure in the vibrant city of Barcelona, taking on the role of a senior ISAM and navigating the dynamic world of cutting-edge IT infrastructure. And there's more to the story! At Toggl Hire, I'm an expert specializing in leadership and management skills. Ready to connect and explore new opportunities together? Drop me a message, and let's turn our professional journey into a success story. 🚀
• Working with IT infrastructure • Driving revenue growth and expanding market share in the Adriatic territory • Managing and optimizing the sales cycle • Accurately forecasting monthly, quarterly, and annual revenue streams • Leveraging new market opportunities to drive sustainable business expansion
• Managing virtual customer service representatives for the UK market while developing a high performing culture within the team • Contributing to the Wayfair culture by promoting collaboration, productivity, learning, and inclusivity through team and company efforts • Identifying and removing productivity and quality barriers • Managing performance through data analysis and effective coaching • Assisting the scale and growth of virtual EU Service teams through collaboration with IT, training, HR, quality, and recruitment teams
• Leading a team of 18 German (DACH) and Dutch (Benelux) Web Implementation Specialists through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities • Managing team level reporting activities • Monitoring queues and making adjustments as necessary to meet SLA's • Managing escalation channels • Evaluating performance and ensuring that all KPI's are met or exceeded • Influencing team strategy through effective communication • Providing mentorship, guidance and career development • Interviewing and recruiting team members • Preparing and presenting team results and market specific insights
• Reporting on the top issues impacting decision accuracy • Identifying knowledge gaps and preparing improvement plans • Delivering trainings, feedback sessions and knowledge tests • Managing escalations: preparing RCA's • Actively participating in weekly conference calls with the client and stakeholders
• Making well balanced decisions and helping to resolve inquiries to defined policies and procedures: media regulation, internal controls and EU policies.
• Writing and delivering high quality articles and coverage under very tight deadlines • Conducting editorial reviews • Photographing internationally acclaimed artists (Deep Purple, Steve Vai, Chris Rea etc.)
• Covering issues such as politics, economy, music, culture and show business • Editing and preparing photographs for print which were later passed through print media in Europe