Gautam Buddha Nagar, Uttar Pradesh, India
I’m Mohit Singhal, currently with Ericsson India since 2021, where I’ve been focused on providing exceptional customer service experiences to employees. As an Assistant Manager- Global HR Direct, I specialize in HR operations, stakeholder management, and data analysis using Power BI to optimize workflows and support strategic decision-making. I excel at fostering collaborative work environments and managing global HR processes, ensuring employees receive clear and effective HR support. My strong teamwork and leadership skills have been key in building positive employee experiences and driving organizational efficiency. Before joining Ericsson, I built a successful career in hospitality, including roles as Area General Manager at Pirates of Grill and General Manager at Pind Balluchi, The Sky Bar, and Queen’s Tandoor in Jakarta. I also held leadership positions at Azzurro and Ruby Tuesday and gained foundational experience as a Butler on the Norwegian Star Cruise Ship and at Radisson Hotel, Delhi. With a passion for people management and process optimization, I’m dedicated to fostering inclusive work cultures and driving organizational success through a people-first approach.
In my role, I manage global HR operations, streamlining processes to enhance efficiency and ensure seamless organizational performance. I provide strategic HR support and people management solutions, addressing complex challenges with a focus on driving results. I assist employees with HR policy-related inquiries, offering timely and accurate support to meet their needs. Leveraging Power BI, I conduct basic data analysis and visualization to derive actionable insights, improving HR operations and decision-making. Additionally, I support the implementation of global HR strategies, contributing to the alignment of HR initiatives with organizational goals.
I worked as the General Manager at Buffet Hut, where I oversaw daily operations, ensured exceptional customer service, and maintained high standards of quality and efficiency. Unfortunately, my position was delimited during the pandemic, which led to the conclusion of my tenure. During my time there, I gained valuable experience in leadership, operational management, and adaptability in challenging circumstances.
As the Area General Manager at Pirates of Grill, Noida, I oversee multiple restaurant operations, ensuring top-tier service, operational efficiency, and profitability. I lead teams to deliver exceptional dining experiences, manage resources effectively, and drive business growth while maintaining high standards of quality and customer satisfaction.
As the Area Manager for Franchisee Operations at Pind Balluchi, I oversee and manage franchise operations, ensuring consistency in service quality, operational standards, and profitability across locations. I collaborate with franchise partners, provide strategic guidance, and implement best practices to drive business success and maintain brand integrity.
As the General Manager at The Sky Bar, New Delhi, I oversee daily operations, ensuring exceptional guest experiences, operational efficiency, and profitability. I lead a dedicated team, manage resources effectively, and maintain high standards of service and quality to uphold the reputation of this premium establishment.