United Arab Emirates
Banking collections & HR Professional, seeking a challenging opportunity where I can utilize my background and professionalism, enabling me to contribute to the growth and success of the organization. A position where my experience and skills will allow me to make a positive contribution towards departmental goals and company profitability.
• Handling collections for SME and Retail customers for extreme high risk portfolio bucket 2, 3,4,5,6 as well as soft buckets. • To reduce delinquency by visiting and negotiating with customers also to trace the customers with changed address through various means. • Continuous follow-up and Usages of legal tools & talk off to prevent further fraud and risk for the bank. • To achieve the collection targets set by management on or before time. • Excellence in Microsoft office& Excel to judge future requirements by making presentations, MIS preparation (Daily Weekly Monthly basis) to predict and meet future goals. • Meeting with Team Lead and Head of Collections to strategize for achievement of the targets. • Based on financial situation of delinquent customers, offering them restructures and payment deferments. • Fulfilling all documentary requirements’ then forwarding application to Credit department for approvals, then Credit Admin for disbursal of restructured amount. • Preparation of MIS for management and also working closely for Provision reversal as per set targets. • Requesting documents of skip customers from CAD and forwarding to lawyers for legal actions
Collection Executive giving support to United Arab Bank, Mashreq Bank & ADCB collections department Job involves fist level support to Banks Collections System and Strategies. Daily Functions include giving Support to Unit Head to meet daily targets given to collections executive and field executives. Responsibilities Handling collections for credit cards for extreme high risk portfolio bucket 2, 3,4,5,6. To reduce delinquency by visiting and negotiating with individual customers. Usages of legal tools & talk off to prevent further fraud and risk for the bank. Lying down roll forward, stabilization and roll back targets for each month and diver sing plans to achieve the laid down targets. Excellence in Microsoft office to judge future requirements by making presentations to predict and meet future goals. Preparation of MIS on a daily, weekly and monthly basis with discussion with Team, Vendors and Head of Collections to strategize and achieve the targets. Implementation of new ideas to provide more and reliable services to customers. Sending demand notices to customers informing them of the over dues thru Email & Fax. Raising invoices for all the banks and Financial Institutions and coordinating with the accounts department for the credit of the invoices with the respective Banks and Financial Institutions. Meeting all walk in customers and in the field to improve collections, reduce customer disputes and queries. Completed analysis of transnational information to identify risk, trends and potential wary activity. Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures. Analyzing client data, documentation and negative news in order to determine a Client Risk Profile as established under the KYC Procedures. Liaised with clients, front office, credit, legal, technology and operations as part of the KYC process.
Maintaining the company license and tenancy contracts, renewal, employee passport and visa renewal, provide advice, assistance and follow-up on company policies, procedures, and documentation. Coordinate the resolution of specific policy-related and procedural problems and inquiries. Working jointly with HR & Admin Coordinators, Managers in achieving their objectives according to the approved Management plans. Following up all manpower &recruitment plans and activities. Posting and/or advertising position vacancies, collects and schedule interviews as per the HR directives. Scheduling all HR & Admin meetings, travels, appointments & interviews. Supporting all HR functions in scheduling counseling staff sessions regarding problems' solving & individuals' development. Coordinating performance evaluation program and provide guidance when required to the employees. Coordinating for all HR & Admin rules, regulations, surveys, researches, maintaining references. Posting leaves, physical headcount, regulating late coming, Processing Overtime of employees and racking employee’s attendance and time. Payroll intimation to corporate office. Compiling of employees salaries and termination information and benefits program.