Riyadh, Saudi Arabia
IT Infrastructure and Microsoft 365 Administrator with 5+ years of experience supporting large-scale enterprise environments in Saudi Arabia. Skilled in Microsoft 365 administration, Active Directory, Entra ID, endpoint security with Microsoft Defender, and Cisco CUCM IP telephony. Currently at National Grain Company, contributing to key projects including Power BI integration with the CTRM system, WayBridge weighbridge system administration, and domain migration from SALIC to NGC. Experienced in coordinating with procurement teams and preferred vendors, managing SLAs, and delegating tasks across IT teams to ensure reliable service delivery. Previously supported an enterprise environment of 900+ users at NADEC, delivering end-to-end IT services across multiple sites. Holding CompTIA A+, ITIL v4 Foundation, and Saudi Council of Engineers - Systems Analyst Specialist certifications.
Administer Microsoft 365 environment including Exchange Online, SharePoint Online, and Microsoft Teams for enterprise users. Manage full user lifecycle in Active Directory and Entra ID including provisioning, de-provisioning, and access control. Implement and maintain Microsoft Defender endpoint security policies across all corporate devices. Led domain migration project from SALIC to NGC, ensuring zero disruption to business operations. Configure and support Cisco CUCM and enterprise IP phone systems across multiple office locations. Support Power BI integration with the CTRM system, enabling real-time reporting and analytics for management and key departments. Provide technical support and administration for WayBridge weighbridge management system, ensuring uptime for grain logistics operations. Coordinate with the procurement team and preferred vendors for IT asset acquisition, contract management, and SLA adherence. Delegate and distribute tasks across IT team members to ensure efficient and timely service delivery. Provide Tier 2 and Tier 3 remote support and troubleshooting for SAP and enterprise applications. Coordinate with Commercial, Sales, Finance, and Operations departments to align IT services with business needs.
Managed Microsoft 365 administration and Exchange Online services for government commission users. Created and maintained Active Directory and Entra ID accounts with appropriate access controls. Configured Cisco CUCM IP telephony systems and resolved voice infrastructure issues. Handled IT service requests through Remedy ticketing system, consistently meeting SLA targets.
IT Service Desk . Officer