Riyadh, Saudi Arabia
I graduated from King abdulaziz University, major translation and English literature, As a professional with a solid foundation I transitioned into the aviation,cargo and logistics industry, bringing a unique perspective to business development and quality management. I began my career at Saudi Cargo in 2011 as a Quality Officer, where I focused on ensuring operational excellence and compliance with ISO9001 standard and company policy Over seven years, I honed my skills in process improvement and customer satisfaction, which led to my promotion to Key Account and Business Development Specialist in 2018. In 2019, I took on a similar role at SAL, where I continue to leverage my experience in relationship management, business development, and strategic growth. My career has been defined by a commitment to driving value for key clients and optimizing business operations in the fast-paced world of cargo and logistics. I’m passionate about fostering long-term partnerships and seeking out opportunities to expand business horizons in this dynamic industry.
Focused on creating value through innovative solutions, commercial improvement, and strong customer relationships. Passionate about contributing to Saudi Arabia’s Vision 2030 by elevating logistics capabilities and enhancing the national cargo ecosystem. Core Focus Areas: • Commercial strategy & revenue growth • Key account management • Air cargo operations & logistics solutions • Market analysis & business expansion • Customer relationship management • Cross-functional collaboration • Tender & contract negotiations • Service quality improvement
Business Development • Identify and pursue new business opportunities to drive revenue growth. • Conduct market research to identify trends, competitors, and potential markets. • Develop and present business proposals and strategies to stakeholders. •. After six international clients in 2022 to maximize prole up to 26 clients in 2025 and still growing. • Build and maintain relationships with potential clients and partners. • Collaborate with internal teams to create tailored solutions for clients. • Develop strategic plans to expand market reach and achieve sales targets. • Monitor and analyze sales performance metrics to refine strategies. • Stay updated on industry developments, trends, and opportunities. • Represent the company at industry events, trade shows, and networking meetings. • Prepare regular reports on business development activities and outcomes. • Act as the primary point of contact for key clients, ensuring excellent customer service. • Develop and maintain long-term relationships with key accounts. • Understand client needs and provide customized solutions to address them. • Monitor and manage contract negotiations and renewals for key clients. • Collaborate with internal teams to ensure seamless service delivery. • Identify upselling and cross-selling opportunities within existing accounts. • Track and analyze client performance metrics and satisfaction levels. • Resolve client issues promptly to maintain high satisfaction and loyalty. • Prepare regular updates and reports on account activities and revenue performance. • Stay informed about the client’s business landscape to anticipate future needs.
• Develop and implement quality assurance policies and procedures. • Conduct regular audits and inspections to ensure compliance with industry standards and regulatory requirements. • Monitor and evaluate operational processes to identify areas for improvement. • Investigate customer complaints and implement corrective and preventive actions (CAPA). • Collaborate with cross-functional teams to promote a culture of continuous improvement. • Prepare detailed quality assurance reports for management. • Ensure proper documentation and record-keeping of quality-related activities. • Provide training and guidance to employees on quality standards and best practices. • Assist in the development and implementation of Standard Operating Procedures (SOPs). • Stay updated on changes in regulations, standards, and best practices. • Track and analyze Key Performance Indicators (KPIs) related to quality metrics. • Conduct risk assessments and implement measures to mitigate identified risks.
Key Responsibilities (Bullet Points) • Supervise daily cargo operations, including loading, unloading, and storage of goods. • Ensure compliance with aviation, safety, and regulatory standards (e.g., IATA, TSA). • Oversee proper documentation of inbound and outbound shipments. • Monitor inventory levels and manage cargo space utilization effectively. • Coordinate with airlines, freight forwarders, and ground handling teams for efficient operations. • Conduct staff briefings and allocate tasks based on operational needs. • Monitor and report Key Performance Indicators (KPIs) related to cargo operations. • Resolve issues related to damaged or delayed shipments and ensure customer satisfaction. • Enforce safety and security measures for cargo handling and storage areas. • Train and evaluate staff to maintain high operational standards. • Implement and optimize Standard Operating Procedures (SOPs) for cargo handling. • Prepare reports on cargo operations, incidents, and resource utilization for management.