Tabuk, Saudi Arabia
Automotive Service Advisor with 4+ years of hands-on experience in dealership after-sales operations, warranty management, diagnostics coordination, and customer satisfaction. I have worked across 3S dealership environments, field technical support, and automotive service operations, delivering efficient workshop performance and high CSI results. Currently working as a Field Technical Support Executive, where I support dealerships with complex diagnostics, warranty claim resolution, technical inspections, and technician training. I actively implement manufacturer service standards, improve repair quality, and reduce claim turnaround time through structured processes and checklist compliance. Previously, I served as a Service Advisor at an authorized dealership, managing: Job card creation & service DMS systems Warranty processing & claim submissions Cost estimation, invoicing & gate passes Insurance cases & customer coordination PDI, FFS, SFS, TFS reporting My technical foundation includes auto electrical diagnostics, OBD scanning, engine tuning, calibration, throttle body & injector cleaning, enabling me to communicate effectively between customers and technicians. I also bring strong documentation, reporting, and data-handling skills, gained through my role with an international organization, ensuring accuracy, compliance, and operational efficiency. 🔑 Core Strengths: ✔ Service Advisor & Lead Advisor Operations ✔ Warranty & DTR / PQR Handling ✔ DMS & Dealership After-Sales Systems ✔ Customer Communication & CSI Improvement ✔ Technical Diagnostics Coordination ✔ Workshop & Field Technical Support 🎯 Career Objective: To contribute to a Saudi Arabian automotive dealership or group in the role of Service Advisor / Senior or Lead Service Advisor / After-Sales Executive, where I can enhance workshop productivity, customer satisfaction, and after-sales performance. 📍 Availability: Open to Saudi Arabia (KSA) opportunities | GCC-ready
Conduct field inspections at dealerships to resolve complex diagnostic and warranty issues. Provide technical assistance and troubleshooting support to service centers. Lead technical service training sessions for technicians and dealership teams. Implement REVOO service standards to enhance workshop efficiency and customer experience. Ensure adherence to company-recommended checklists and repair procedures. Analyze and execute strategies to address product quality issues and reduce claim resolution time.
Support daily transport operations, including vehicle tracking, maintenance scheduling, and fuel usage monitoring Maintain service records and assist in preparing warranty-related documentation. Coordinate with drivers and service teams to ensure smooth vehicle deployment during field activities. Collect and verify transport and field data for accurate reporting. Assist in analyzing vehicle performance and identifying maintenance needs. Update computerized systems for transport and campaign data (e.g., IDIMS). Handle communication, documentation, and scheduling support for transport-related tasks. Ensure timely sharing of transport and data reports with relevant departments.
Service Advisor | Automotive Warranty & Claims Specialist | Vehicle Service & DMS Expert I am a dedicated Service Advisor at Khyber Proton Motors with 2+ years of experience in the automotive industry. I specialize in vehicle service management, warranty claims, automotive diagnostics, and customer communication to ensure high-quality service and customer satisfaction. Key Expertise: ✅ Service Job Card Management – Overseeing end-to-end vehicle service workflows. ✅ Service DMS Operation – Managing Dealer Management Systems (DMS) for tracking and efficiency. ✅ Pre-Delivery Inspections (PDI) – Ensuring compliance with manufacturer standards. ✅ Warranty & Claims Management – Processing insurance claims and warranties. ✅ Technical Reports & Documentation – Preparing PDI, FFS, SFS, TFS, and service records. ✅ Cost Estimation for 3S Services – Calculating service, parts, and repair costs. ✅ Invoices, Gate Passes & Record Maintenance – Managing financial and service documents. ✅ Insurance Case Handling – Coordinating claims and processing cases. ✅ Customer Communication & Repair Solutions – Providing expert technical advice. Additional Skills & IT Expertise: ✔ CRM & Customer Retention – Building strong client relationships. ✔ IT & Data Management – Efficient in digital documentation and record-keeping. ✔ E-Commerce (Daraz Seller Expertise) – Experienced in online sales and business operations. I am passionate about streamlining service operations, improving customer experiences, and optimizing warranty processes. Open to networking and career opportunities in the automotive and service industry. 📍 Location: Peshawar, Pakistan | 📩 Let's Connect!
I specialize in diagnostic and repair services, ensuring vehicles perform at their best. My work includes: Operating diagnostic scanners to identify and resolve issues Clearing engine check lights and fault codes Engine tuning and optimization Handling customer queries and providing effective repair solutions Opening and fitting sensors, as well as fuel pumps I am passionate about delivering efficient solutions and maintaining high customer satisfaction. Let’s connect to explore opportunities and collaborations in the automotive industry! 🚗🔧
Diagnosed and repaired auto-electrical faults in wiring, ignition, and charging systems. Performed engine tuning, throttle body cleaning, and injector maintenance to improve performance. Utilized OBD / G scanner tools for calibration, fault detection, and troubleshooting. Conducted preventive maintenance and assisted senior technicians in resolving complex issues. Developed strong technical expertise that provided a foundation for progressing into a Service Advisor role.