Isa Town, Southern Governorate, Bahrain
• Handling customer inquiries and complaints through calls , ensuring timely and accurate resolutions. • Assisting customers with STC services, billing issues, subscriptions, and technical support. • Maintaining high customer satisfaction by providing professional, courteous, and effective service. • Accurately documenting customer interactions and updating records in the CRM system. • Meeting performance targets, quality standards, and compliance requirements set by STC.
Promoted and sold Zain prepaid/postpaid SIM packages to walk-in and targeted customers through B2C and B2B channels. • Achieved daily and monthly sales targets by conducting in-person visits, cold calls, and follow-ups. • Built strong customer relationships by providing excellent service, explaining product features, and handling queries efficiently. • Maintained accurate records of leads, sales, and activations while ensuring compliance with Zain’s activation procedures. • Collaborated with team members to set up promotional kiosks, optimize coverage areas, and share best- selling practices.
As a virtual assistant at Amazon, I effectively managed administrative tasks, optimized workflow efficiency, and demonstrated adaptability in a dynamic environment. Leveraging strong organizational skills, I streamlined processes and contributed to seamless team collaboration. Additionally, I acquired proficiency in utilizing Amazon's internal tools and systems to ensure smooth operations and timely completion of tasks.
• Engaged with international travelers to promote and sell products in a high-traffic airport environment • Built rapport quickly with customers from diverse cultural backgrounds • Consistently met and exceeded daily and monthly sales targets • Demonstrated strong product knowledge to increase conversions and upselling • Maintained high standards of customer service under pressure