Amman, Jordan
TOGAF9 Part 1 & Part 2 Certified. Solution Architect Flash arrays Storage & SAN design Solutions Project Management HDS Specialist. EMC Specialist Vmware Professional. Cisco Professional. HP Specialist PMP course Specialties: HDS Architect Specialist. Converged and Hyper-Converged Infrastructure. Compute Blade CB500,CB2500. VMware Certified Professional 5 Data Center Virtualization EMC Symmetrix Solution Specialist for Implementation Engineer EMCIE. VPLEX implementation EMC RecoverPoint Specialist for Implementation Engineer EMCIE. Content Addressed Storage CAS Specialist,EMCPE. Certified IN Cisco Certified Design Professional (CCDP). Certified IN Cisco Certified Network Professional (CCNP). Disaster recovery solutions. Data Availabilty,Archiving,Backup/Migration,Business Continuity " SRDF,Open Replicator, TimeFinder".
- Stays current on technical specifications for hardware/software requirements of HDS and industry products through professional associations, trade journals, networking and associated training and seminars. Actively works to educate others on potential problems and resolutions. - Contributes to the development of strategies, policies and best practices through participation in team meetings and other direct contributions. - Provides technical implementation expertise for assigned engagements. Participates in the installation, customization, and integration of an HDS Solution. Works closely with HDS, partner and customer personnel to optimize the result for the customer. Maintains awareness of existing or potential customer software/hardware situations. Proactively alerts Program/Project Manager and sales team of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment. - Supports the design and development of the technical content defined in the Statement of Work. Designs the HDS solution and supports the installation, customization and integration of the solution. Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules. Helps to identify and leverage HDS and Partner Resources in order to satisfy the technical needs and objectives of the implementation. - Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategises and plans that will be delivered in the engagement. May be responsible for the creation of proposals that address current and evolving client requirements - Develops and cultivates strong customer relationships ensuring a 'customer for life' relationship.
- Contributes to the development of strategies, policies and best practices through participation in team meetings and other direct contributions. - Stays current on technical specificiations for hardware/software requirements of EMC and industry products through professional associations, trade journals, networking and associated training and seminars. Actively works to educate others on potential problems and resolutions. - Provides technical implementation expertise for assigned engagements. Participates in the installation, customisation, and integration of an EMC solution. Works closely with EMC, partner and customer personnel to optimise the result for the customer. Maintains awareness of existing or potential customer software/hardware situations. Proactively alerts Program/Project Manager and sales team of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment. - Supports the design and development of the technical content defined in the Statement of Work. Designs the EMC solution and supports the installation, customisation and integration of the solution. Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules. Helps to identify and leverage EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation. - Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategises and plans that will be delivered in the engagement. May be responsible for the creation of proposals that address current and evolving client requirements - Develops and cultivates strong customer relationships ensuring a 'customer for life' relationship.
--Technical Functions: Provides software related custom integration and implementation support of EMC products at the customer site involving expanded and often complex configurations in unique and idiosyncratic environments. --Installs or upgrades EMC software and hardware products in complex Open Systems environments. Installation functions include: technical planning, design review including providing feedback on solution, the creation of implementation configuration files, running/storing cables, defining and applying hardware/software settings and setting up remote support. Demonstrate system capabilities, review software operation and management tools, and provide information to customer concerning the operation and use of EMC products implemented. --Maintains understanding of existing or potential customer software/hardware and machine situations --Customer Functions Works with customer throughout entire process to ensure satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations/integrations, and upgrades. Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports GS delivery team in developing Statements of Work and Project Plans. Regularly communicates status of project and all relevant customer issues to the project owner. When applicable, advises project owner on level of effort required to perform assigned implementations. --Works with GS management as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of moderately complex technical issues encountered during assigned implementations. Takes all appropriate actions steps to ensure customer is comfortable signing off on Project Completion Form and obtain customer sign-off. Completes internal end of project reports.
Responsible for developing and maintaining a strong relationship with Enterprise customers who has direct support with EMC. Being a technical reference for customers in planning service improvements. Provide High Level Support Services on EMC Storage Systems (VMAX,DMX, Clariion, Connectrix San Switches,…) for EMC Enterprise Customer. Starting was by attending EMC Boot camp in USA as an Associate Customer Engineer, it was very critical and big challenging stage in the whole of my job career, it was also big step of movement from partner to a vendor like EMC. My current position is Customer Engineer, looking forward to improve my abilities and capabilities. The following are my main duties and responsibilities: • Perform installations, maintenance, and/or repairs on customer equipment working primarily on site. Install EMC Hardware systems including VMAX, DMX, Clariion, Centera, Cellera and Connectrix switches. • Responsible for the implementation of planned activities & Implements SW proactive activities • Tracks the Installed Base of the customer and verify it with Install Base Group and also through CSI Application. • Managing Spare Parts and make sure we have enough stock which involves sometimes maintaining spare parts on site. • Communicates with customer on an ongoing basis on all aspects of service support • Maintains a tight relationship with EMC Sales and pre-sales account team - Helping them whenever it’s necessary and justified. • Manage Customer cases completely from Open the Call with CS Help and ordering the parts till returning the parts to EMC.
SMS It is one of the biggest pioneer companies in Jordan in field of Information Technology, Also they are one of the Authorized Service Partner of Cisco & HP. My job career with them was started as a Technical then as a Pre-Sales Engineer. My experience specifically it was in implementation, configuration and troubleshooting Cisco routers and switches, in the Pre-Sales side it was in ( study customer requirements, suggestion different solutions, preparing quotations “ RFQ “, after approval I pass it to the PS team.
SMS Cisco and HP Partner located in Jordan