Mohammad Shahin

Global Operations Manager - COPC

Amman, Jordan

About

Experienced Contact Center Lead with a demonstrated history of working in the telecommunications industry. Skilled in Negotiation, Business Planning, Operations Management, and Workforce Management. Strong information technology professional with a CIS "Computer Information System" focused in Information Technology.

Experience

  • Concentrix ()
    • Global Operations Manager
      Jan 2024 - Present · 2 yrs 7 mos

    • Head Of Operations
      Dec 2021 - Dec 2023 · 2 yrs 1 mo

    • Quality Operations Manager
      Jul 2020 - Nov 2021 · 1 yr 5 mos

  • Umniah (5 yrs 1 mo)
    • Contact Center Operation Supervisor
      Oct 2018 - Jul 2020 · 1 yr 10 mos

    • Contact Center Team Leader
      Jul 2015 - Sep 2018 · 3 yrs 3 mos

  • Product Manager at First Alternative for General Contracting
    Apr 2014 - Jan 2015 · 10 mos

  • Projects Coordinator and Business Development at First Alternative For Contracting
    Dec 2013 - Apr 2014 · 5 mos

  • Business Development and CRM Manager at Tutti Frutti, LA, USA
    Feb 2012 - Nov 2013 · 1 yr 10 mos