Amman, Amman, Jordan
With a B.A. in Computer Information Systems from Al Balqa Applied University, I have a solid foundation in IT concepts and applications. I also have multiple certifications, including one in social intelligence, that demonstrate my ability to communicate and collaborate effectively with clients and colleagues. Currently, I work as an IT Specialist at Migrate, where I manage networks and users using Windows Server 2012 and 2016, install and troubleshoot devices, cameras, printers, and alarm systems, and provide technical support for various software and hardware issues. Since joining Migrate in August 2022, I have enhanced the efficiency and security of the IT infrastructure, resolving problems quickly and accurately. Previously, I worked as a Technical Support Specialist at Fastrabbit, where I handled issues related to the internet, servers, system, files, cameras, and pumps for 70 petrol stations operated by Al Manaseer Company in the UAE. I used my skills in network engineering, Microsoft Azure, and Microsoft Outlook to repair and optimize the IT systems and services for the gas stations. My goal is to continue learning and developing my IT skills and contribute to the success of Migrate and its clients. I enjoy solving problems and finding innovative solutions that improve the performance and reliability of the IT environment.