Saudi Arabia
Experienced Visa and Consular Services Professional with more than 15 years of experience in customer service, visa processing, administrative support, and consular operations. Worked with the Embassy of the Federal Republic of Germany in Riyadh from 2016 to 2025 and previously with the Embassy of Portugal in Riyadh from 2011 to 2015. Extensive experience in Schengen visa processing, document verification, visa interviews, applicant support, appointment management, data entry, correspondence handling, and customer service. Fluent in Arabic and English with strong communication skills and the ability to work effectively in multicultural and high-volume environments. Currently seeking opportunities with international organizations, visa application centers, embassies, consulates, and customer service operations.
Visa Officer April 2016 – October 2025 Processed Schengen visa applications. Conducted visa interviews. Verified supporting documents and applicant information. Managed applicant inquiries via phone and email. Worked with specialized visa software and databases. Assisted applicants in Arabic and English. Trained new staff members. Participated in administrative and logistical support during official state visits.
- Attesting and Translating Documents (Arabic-English-Portuguese) - Issuing and Renewing and canceling Portuguese passports. - Issuing temporary passports for Portuguese citizens who are living in G.C.C Countries and Republic of Yemen. - Registering nationality processes for Portuguese citizens who are living in G.C.C Countries and Republic of Yemen. - Issuing Portuguese marriage certificates for Portuguese citizens who are living in G.C.C Countries and Republic of Yemen. - Registering Portuguese Birth certificates for Portuguese citizens who are living in G.C.C Countries and Republic of Yemen. - Issuing Portuguese ID’s and taking finger prints for Portuguese citizens who are living in G.C.C Countries and Republic of Yemen. - Issue visas for (Business, Tourism, Visit and Schengen visas). - Counselor registrations for Portuguese citizens who arrived recently or living in G.C.C Countries and Republic of Yemen. - Travel to any country for the service of Portuguese community. - Answering Phone calls and inquiries. - Making appointments for the consular section services and for the head of the consular section. - Composing and replying on E-mails for the consular section and on behalf of the head of the consular section. - Sending Fax's to Ministries and other Embassies. - Sending and receiving shipments for the Consular section. - Meeting the public in perfect shape and extreme temper control. - Meeting Lawyers and checking on detainees situation in prisons. - Typing Notes, letters, Power of attorneys and declarations.
- Service includes issuance of Medical insurance, Motor insurance, and Travel insurance, commercial motor insurance, Shop owners insurance involved in preparation of brochures, review policy terms, conditions, and negotiations. - Addition, deletion Endorsements for any kind of the mentioned above insurance on daily basis and issue the policy cards within less than 2 minutes. - Service the client in crisis/emergency as and when required that includes visiting the providers place to inquire the requirements and services rendered by the providers to insured persons. - Policy issuance, endorsements, invoicing, prompt follow up with clients for premium payment, excess, coinsurance deduction etc. - Provide analysis report to management on the policy from time to time and during renewal negotiations. - Adequate knowledge of Motor Insurance Underwriting. - Attend the client/customer requirement on daily basis and be there for explanation of policy terms, conditions, exclusions etc. - Following the insurance marketing development. - Study the company situation as per the classifications of the Client - Review the insurance history of the Clients how they had exceeded the limit. - Study the insurance cases of the company per policy per year. - Issue insurance guide to the Client of the company. - Review the insurance expenses (claims) of the client - Study the insurance policy and other police’s (Fire, engineering, motor, medical, marine etc). - Visit the projects of the company inside KSA. - Keep the levels of services of the insurance company as well with cooperate with it and provide the clients what they need. - Pay the contribution as per the contract of the policy. - Develop the communication skills with the clients. - Issue insurance policies for every commercial and corporate clients.