Mohammad Shaheen

Head of AI Solutions at Polystar | Elisa Industriq

Egypt

About

20+ years of experience working in Telecommunications and IT industry with special focus on Mobile communications, Defining customer experience and service level assurance metrics in mobile networks.

Experience

  • Polystar | Elisa Industriq (10 yrs 1 mo)
    • Head of AI Solutions
      Nov 2025 - Present · 9 mos

    • Head of Product Strategy
      Feb 2023 - Nov 2025 · 2 yrs 10 mos

    • Sr. Product manager CEM and Analytics. member of CTO office
      Jun 2018 - Feb 2023 · 4 yrs 9 mos

  • Orange Egypt (9 yrs 8 mos)
    • CEM & Quality of Service Manager
      Jan 2013 - Jul 2016 · 3 yrs 7 mos

    • Quality of Service Sr. Expert
      Dec 2006 - Dec 2012 · 6 yrs 1 mo

  • Orange Business Services (2 yrs 8 mos)
    • DSL Business analyst EMEA region
      Mar 2006 - Dec 2006 · 10 mos

    • Customer Technical Support Expert NAM and EMEA regions
      May 2005 - Mar 2006 · 11 mos

    • Customer Technical Support Tier 2 NAM region
      May 2004 - May 2005 · 1 yr 1 mo

  • Customer Support Field Engineer at Summit Technology Solutions
    Jul 2002 - Apr 2004 · 1 yr 10 mos