Birmingham, England, United Kingdom
A professional with a retail background and an interest for IT. Currently, I'm pursuing a CompTIA certification to enhance my tech skills. My retail experience has honed my customer service and problem-solving abilities. I’m seeking IT roles like Support Specialist or Help Desk Technician to apply my skills and new knowledge. Let’s connect!
• Managed store operations, including opening and closing procedures, cash handling, and security protocols, ensuring compliance with company policies and procedures. • Resolved customer complaints and escalated issues promptly to ensure a positive shopping experience and uphold the store's reputation for excellent customer service. • Supervised retail associates, providing guidance, coaching, and performance feedback to ensure exceptional customer service delivery and maximize sales revenue. • Implemented visual merchandising standards that align with the company’s brand to enhance that drive product visibility
• Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and recommending products based on their needs. • Achieved and exceeded sales targets by having an expert understanding of the company’s products, actively engaging with customers, upselling and cross-selling products, and closing sales transactions. • Participated in regular product training sessions to stay updated on new merchandise, features, and promotions. • Working in various capacities to deliver excellent customer service such as inventory management tasks, including receiving shipments, checking stock levels, and conducting stocktakes. • Operated POS systems accurately to process transactions, handle cash, and reconcile daily sales reports.
• Managed scheduling and route planning efficiently to optimize time and resources, ensuring timely arrivals and departures. • Handled administrative tasks such as invoicing, record-keeping, and managing expenses to ensure accurate financial management. • Implemented effective communication strategies to keep clients informed of schedule changes, traffic conditions, and other relevant information. • Demonstrated professionalism and discretion in handling sensitive or confidential information, maintaining client privacy and confidentiality.