New Cairo, Cairo, Egypt
As an IT Engineer at ARMA Trading & Marketing, I manage IT infrastructure to ensure optimal performance, administer Active Directory, and provide advanced technical support for hardware, software, and network issues. My role includes developing IT solutions using PowerApps and Power Automate, such as ticketing systems, IT asset inventory, and automated HR email applications, while supporting LAN/WAN network systems. A graduate of Ain Shams University with a Bachelor in Computer Science, I am certified in Microsoft Azure AZ-104, Azure Fundamentals, and MCSA. My core strengths include cloud solutions, system administration, network management, and automation, reflecting a strong commitment to driving efficiency and innovation in IT operations.
• Manage IT infrastructure ensuring system availability and optimal performance. • Provide advanced technical support for hardware, software, and network issues. • Develop IT solutions using PowerApps & Power Automate (ticketing system, IT asset inventory, company contact list, automated HR email app). • Administer Active Directory, user accounts, permissions, and group policies. • Support LAN/WAN network systems.
• Configure and troubleshoot routers and switches across multi-country operations. • Set up laptops and IT systems for new employees in Egypt, Iraq, UAE, Tanzania, Kenya, Uganda, and Ghana. • Handle and resolve tickets via ServiceNow. • Monitor and maintain IP security systems (CCTV, intrusion systems, fire panels, NVRs).
• Configured and maintained IP phones, routers, and switches. • Assisted in implementing and managing an IT ticketing system. • Diagnosed and resolved hardware, software, and network issues.
• Provided first-line technical support via phone and in-person. • Assisted users with system setup, installation, and troubleshooting. • Escalated complex technical problems when required.