Manama, Capital Governorate, Bahrain
Presales Consultant with 14 years of experience in the information technology field across multiple segments and verticals with passion for technology. I am currently a Presales consultant at ITS - Bahrain where I collaborate with sales teams to identify opportunities, qualify leads, and close complex deals. I deliver products demonstrations and conduct proof of concept (PoC) for proposed solutions and respond to RFIs, RFQs and RFPs and design customized trusted end-to-end solutions. I also provide technical consultation to different stakeholders during the sales lifecycle. Before my adventure in ITS, I have held many roles at Dell Technologies where I gained valuable insights and diverse experiences into the latest technologies in the industry. I specialize in data center infrastructure solutions design, implementation and in data migration.
o Collaborate with sales teams to identify opportunities, qualify leads, and close complex deals. o Deliver products demonstrations and conduct proof of concept (PoC) for solutions proposed to our customers across the Gulf Region. o Prepare technical and financial proposals in response to RFPs and direct asks from customers. o Respond to RFIs, RFQs and RFPs and design customized trusted end-to-end solutions. o Engage in customers meetings to identify requirements and needs to design tailored solutions. o Provide technical consultation to different stakeholders during the sales lifecycle.
o Design, deploy and configure enterprise level solutions for customers in different fields. o Offer technical support and maintenance services post solutions deployment. o Provide best practices recommendations, gap analysis, technical assessments for customer environments and new technologies adoption. o Collaborate with different stakeholders to deliver services within project scope upon agreed SLA. o Develop technical plans and architectural documentation. o Assist pre-sales team with technical demos and proposals.
o Design, implement and develop technical content defined in the Statement of Work for DELL Technologies solutions. o Prepare technical architectural and implementation design documents. o Collaborate with internal and external stakeholders to develop and conduct the design plans. o Handle top profile customers mega projects of different sectors (banking, telecom, health service, etc.). o Leads project quality assurance activities. o Contribute to the development of strategies, policies and best practices through participation in multiple initiatives.
o Implement technical content defined in the Statement of Work for DELL Technologies solutions. o Implementation of design documents and work with internal teams and customers to conduct the Implementation plan. o Support the installation, customization, and integration of the storage solutions in customers environments.
o Highest internal escalation point for technical issues and remote changes. o Member in the Data Protection and Availability Services (DPAS) technical escalation team. o Interfacing directly with product engineering team on critical issues. o Creating & delivering advanced and new hires training classes. o Creating and approving of knowledge-based articles. o Handling technical investigations as part of Case Process Investigations (CPIs). o Attending escalation calls with Customers/Account teams.
o Proactively conducting remote changes and upgrades for Dell Technologies products (Avamar, Data Domain, VNX, VNXe and Unity). o Providing technical support, troubleshooting and debugging for issues encountered by Dell Technologies global customers worldwide. o Providing technical consultation for customers environments remote change plans and for queries about products new features and add-ons. o Creating (break-fix and how to) knowledge base articles.
o Network security appliances administration: - Firewalls (Juniper SRX and SSG, Cisco PIX) - Blue-Coat Content filter - Juniper Intrusion detection and prevention systems - Juniper SSL VPN gateway - Juniper Defending DDOS system o Domain Name Server (windows DNS) administration. o Syslog servers administration (NSM, solar winds and STRM). o Elementary administration for Active Directory and Exchange 2012 systems.
o Providing technical support and troubleshooting for issues encountered by TE-Data enterprise customers.