Egypt
Specialties: Strong analytical & planning skills, excellent communications skills
Retail collections and recoveries Retail credit underwriting Cards operations Retail account opening Retail loans processing ( booking and modifications centre) Insurance operations
• Credit Operations Strategy Manager is responsible to ensure that the agreed strategies are in place and implemented by responsible partners in the units • Is responsible for the development of new collections strategy with the ultimate objective of balancing risk• Managing Credit Operations performance Review &Analysis in order to provide Credit Operations Head with full picture of units performance • Work close with Credit Operations Management to consider the implementation dimension of each strategies• Identify improvement opportunities in an ongoing basis based on detailed analysis and champion challengers exercises• Work closely with Credit Operations Management to consider the implementation dimension of each strategies • Ensure that the agreed strategies are in place and implemented by responsible partners in the units. • Ensure that stipulated strategies fulfill regulatory requirements and adhere to compliance policies • Exercise controls over collections system parameters to ensure that any and all collections related parameters are adequately approved to prevent any tampering with systems that could affect collections performance• Take ownership and responsibility for all Credit Operations related reporting requirements to cluster or global• Hold forums with Collections and Retail Credit unit to gather inputs and feedback on appropriateness of credit policies• Prepares monthly Credit Operations dashobard• Participates in the Delivery of projects specified by the Credit Operations Management in conjunction with change ensuring that quality deliverables are produced within agreed timeframes• Identify the operation risk and work to minimize it by adding controls in place to ensure that the risk is covered by the adequate control example preparing legal, Tele calling, agencies and In house domains based on the Collections strategy, hand off cases to/ from the external collection agencies, payment reports, preparing score cards and calculating incentive
• Credit Operations Strategy Manager is responsible to ensure that the agreed strategies are in place and implemented by responsible partners in the units • Is responsible for the development of new collections strategy with the ultimate objective of balancing risk• Managing Credit Operations performance Review &Analysis in order to provide Credit Operations Head with full picture of units performance • Work close with Credit Operations Management to consider the implementation dimension of each strategies• Identify improvement opportunities in an ongoing basis based on detailed analysis and champion challengers exercises• Work closely with Credit Operations Management to consider the implementation dimension of each strategies • Ensure that the agreed strategies are in place and implemented by responsible partners in the units. • Ensure that stipulated strategies fulfill regulatory requirements and adhere to compliance policies • Exercise controls over collections system parameters to ensure that any and all collections related parameters are adequately approved to prevent any tampering with systems that could affect collections performance• Take ownership and responsibility for all Credit Operations related reporting requirements to cluster or global• Hold forums with Collections and Retail Credit unit to gather inputs and feedback on appropriateness of credit policies• Prepares monthly Credit Operations dashobard• Participates in the Delivery of projects specified by the Credit Operations Management in conjunction with change ensuring that quality deliverables are produced within agreed timeframes• Identify the operation risk and work to minimize it by adding controls in place to ensure that the risk is covered by the adequate control example preparing legal, Tele calling, agencies and In house domains based on the Collections strategy, hand off cases to/ from the external collection agencies, payment reports, preparing score cards and calculating incentive
-Prepares monthly MI packages for the delinquent customers in retail credit products covering the credit cycle and all the related in-depth analyses to have clear vision of the customers’ performance. -Prepares MI analyses, reports & feedback for Credit policy team to set the new credit strategies and to enhance the existing credit policies. -Prepares MI analyses and reports for Collections team to set strategies for the delinquent and underwriting customers. -Participates in the Delivery of projects specified by the Collection Strategy in conjunction with change ensuring that quality deliverables are produced within agreed timeframes. -Analyzes the strategy performance outcome data of existing strategies to gain insight as to why a particular approach is or is not working, and then devise the next round of strategies based on test and learn. -Maintains data integrity by reconciling MI and figures against independent sources. -Tests & Validates the impairment modeling. -Identify the operation risk and work to minimize it by adding controls in place to ensure that the risk is covered by the adequate control example preparing legal, Tele calling, agencies and In house domains based on the Collections strategy, hand off cases to/ from the external collection agencies, payment reports, preparing score cards and calculating incentive. -Drive the Collections shop performance by preparing the capacity plans for different Collections units and identify the gaps if any also generate was is analysis by Cycle, Collector, Bucket, Product and Function, SMS files and generate Legal and agencies MIS. -Set targets for different products driven by the impairment plan and/or contest if any. -Prepare different MI package for EM, Ops, Finance and any other business unit -Generate and track the collector’s productivity and identify those who need different training session. -Develop and maintain complaint log and MIS to help management to improve the quality of the shop