Egypt
Telecommunications Professional with 15+ years of experience in Telecom Operations, Network Quality, NOC, Rollout, Maintenance, and Team Leadership. Proven track record in managing large-scale telecom operations, leading cross-functional teams, improving network performance, ensuring SLA compliance, and driving continuous quality improvements. Experienced in Huawei technologies, transmission networks, KPI management, quality audits, and project coordination. Passionate about operational excellence, team development, and delivering high-quality telecom services. Open to opportunities in Telecom Operations, Project Coordination, Operations Management, Quality Management, and Team Leadership roles.
Lead and supervise network quality audit team covering 1000+ telecom sites. Develop and execute audit plans and performance improvement strategies aligned with operator KPI. Improved network quality compliance rate by approximately 15% through structured audit follow-ups. Reduced repeated site observations by standardizing PM procedures. Coordinate with operations, field, and customer teams to resolve critical complaints. Prepare executive KPI and quality performance reports for senior management.
Managed installation and integration of 2G & 3G sites. Commissioned Huawei BTS and RTN transmission equipment. Successfully activated multiple sites within project timelines. Resolved transmission alignment and alarm issues to ensure on-air stability.
Troubleshot core network alarms and ensured SLA compliance. Reduced outage duration through effective escalation handling. Supervised planned maintenance and outage management procedures.
Led maintenance team responsible for device repair operations. Performed RF calibration (GSM & WCDMA). Improved repair turnaround time through workflow organization.