Kansas City Metropolitan Area
I’m a Cloud Engineer with deep enterprise roots in cloud infrastructure, application operations, and identity management. I work in a Microsoft-first environment spanning Azure, AWS, and Oracle Cloud, supporting a medium-large insurance and financial services organization where security, reliability, and compliance aren’t optional. My current focus is cloud security hardening, SSO and identity modernization (Entra ID, SCIM, MFA), and integrating Oracle Cloud Infrastructure with Microsoft identity services. I’m also building toward cloud architecture, with AZ-104 in progress and Terraform fundamentals underway. I actively incorporate AI tools into my engineering workflow, including Microsoft Copilot (Azure OpenAI) and Anthropic Claude, for documentation, log analysis, troubleshooting, and technical writing. I hold an M.S. in Human Computer Interaction, which shapes how I think about systems, usability, and the people who depend on them. Core strengths: Cloud Engineering · Azure · AWS · Identity & Access Management · Cloud Security · AI-Assisted Productivity · Application Operations · Regulated Industry Experience · Service Delivery · Cross-Functional Collaboration
Design and manage cloud infrastructure across Azure, AWS, and Oracle Cloud in a regulated insurance and financial services environment Lead SSO modernization initiative migrating SaaS vendor partners to Entra ID with SCIM provisioning and MFA enforcement Drive cloud security hardening and infrastructure best practices as an ongoing governance initiative Integrating Oracle Cloud Infrastructure database services with Microsoft Entra identity management Building Terraform skills for infrastructure-as-code practices alongside Azure DevOps and Git Apply Microsoft Copilot and Anthropic Claude to accelerate documentation, log analysis, and troubleshooting workflows
Facilitated deployment of a customer-facing web portal from zero to 200,000+ registered users over four years, leveraging Okta Classic Identity Engine for authentication and identity management Administered enterprise applications including Informatica, Microsoft IIS, and Windows application servers across a financial services environment Managed application patching, upgrade schedules, and P1/P2 incident escalation for mission-critical systems Ensured data integrity for financial processing transactions, partnering with internal and external business stakeholders to validate and correct data pipelines Formally mentored two junior Application Systems Administrators through weekly 1:1s covering workloads, technical challenges, and professional development Supported operations using Microsoft System Center Configuration Manager (SCCM) and Microsoft Service Manager
Led contact center technology infrastructure supporting 14,000+ licensed seats and 135,000+ daily customer interactions across insurance and technical services Platform administrator for Quality Monitoring, Speech-to-Text, Workforce Optimization, and analytics systems Managed AWS workloads including EC2 (Windows/Linux), EBS, S3, IAM, KMS, and foundational EKS administration Administered SQL databases, CTI integrations, and multi-vendor relationships across a multi-channel contact center environment Developed automation and scripting in Bash, PowerShell, and Python; utilized JIRA, Confluence, ServiceNow, PowerBI, GitHub, and PRTG Conducted major software upgrades, infrastructure refreshes, hybrid-cloud transitions, and speech engine vocabulary tuning
Delivered enterprise professional services as Server Platform Administrator for BNSF Railroad and Sprint (now T-Mobile) Managed data center operations, Active Directory, Windows infrastructure, hardware/software maintenance, and remote file and storage services
Supported global contact center operations across 40+ domestic and international sites Managed CTI systems, telecom integrations, contact center availability, and vendor/telecom liaison relationships