Jiddah, Makkah, Saudi Arabia
Results-driven banking and customer service professional with more than 18 years of diversified experience across retail banking operations, customer care, HR administration, liaison coordination, and administrative support within leading Saudi organizations. Proven track record in processing high-volume cash and non-cash transactions, maintaining teller accuracy, and supporting branch performance in alignment with internal controls and Saudi regulatory requirements. Deep expertise in cash handling, teller balancing, customer account services, payment processing, records management, and digital banking support, with strong exposure to HR documentation, personnel file administration, onboarding coordination, and reporting. Consistently recognized for service orientation, confidentiality, relationship building, and the ability to work under pressure in fast-paced environments serving diverse customer segments in the Saudi market. Experience spans frontline roles at Al Rajhi Bank, HR and liaison responsibilities in machinery rental, real estate, and automobile trading, and HR coordination within a major fast-food chain, enabling strong cross-functional collaboration and stakeholder communication. Skilled in Microsoft Office, digital platforms, document control, and basic technical support, contributing to operational efficiency and support for national transformation priorities such as enhanced digital services and customer-centric banking aligned with Saudi Vision 2030. Open to new opportunities in banking operations, customer service, and HR support roles across the Saudi and GCC markets, with a focus on retail banking, branch operations, and administrative coordination. For collaboration or opportunities, please reach out via email: [email protected].
- Process more than 80 daily cash and non-cash transactions including deposits, withdrawals, and transfers with high accuracy and full compliance with branch policies and audit standards. - Balance teller drawer daily and support cash reconciliation activities, ensuring alignment with branch control, internal audit expectations, and risk management requirements. - Handle more than 40 customer inquiries per day, resolving issues, escalating complex cases when needed, and contributing to branch service quality and customer satisfaction. - Guide customers to ATMs, online banking, and self-service channels, reducing branch load and improving service speed and digital adoption in line with Saudi banking transformation and Vision 2030.
- Managed more than 100 employee files and HR records, ensuring accurate, complete, and up-to-date personnel documentation. - Coordinated communication and follow-up between management, employees, and external entities as liaison officer, supporting effective information flow and timely issue resolution. - Prepared regular HR and administrative reports to support management decision-making, compliance, and workforce planning. - Supported recruitment and onboarding by collecting documents, preparing personnel files, and coordinating joining and orientation formalities.
- Coordinated daily HR administrative activities and managed personnel records in a high-volume operational environment. - Maintained employee files and documentation with strong focus on accuracy, organization, and easy accessibility for HR and management. - Acted as a communication link between employees, departments, and management, supporting smooth operations and resolution of HR-related queries. - Assisted with workforce support tasks, including follow-up on HR requests, document completion, and internal coordination.
- Approached and engaged an average of 20 to 30 prospective customers per day to present Al Rajhi Bank products and services. - Contributed to weekly sales targets by generating and qualifying leads, supporting acquisition of new accounts during the contract period.