São Vicente, São Paulo, Brazil
I’m a Technical Services Engineer at MongoDB, focused on helping customers deliver large‑scale, low‑risk migrations to Atlas. I partner with engineering and business teams from the first readiness assessment and architecture review all the way through cutover and post‑migration stabilization, with a special focus on complex, high‑volume workloads and mission‑critical systems. With more than 20 years of experience in application support across e‑commerce, finance, loyalty programs, internet services, and cosmetics, I bring a strong background in keeping production systems stable, observable, and performant. Before joining MongoDB, I worked in roles spanning L2/L3 support, development, and technical leadership, which taught me how to debug complex issues under pressure, communicate clearly with stakeholders, and bridge the gap between business and engineering teams. Day to day, my work includes analyzing migration risks, troubleshooting with mongosync logs, and building internal tools and automations that make migrations more predictable, observable, and efficient for both customers and internal teams. I’m hands‑on with databases and infrastructure (MongoDB, SQL databases, Linux/Windows, monitoring and logging stacks) and comfortable going deep into logs, metrics, and code when something doesn’t behave as expected. I enjoy working in global, customer‑facing environments, where I can explain complex technical topics in simple language, collaborate across cultures, and contribute to long‑term platform and migration strategies. If you’re interested in MongoDB Atlas migrations, data platform modernization, or large‑scale application support, I’m always happy to connect and share experiences.
Premier Support Engineer for Atlassian Customers on AMER Region. As Support Engineer my daily activities are based on issues opened by customers, reporting errors on Confluence (Collaboration Tool). Reviewing logs, thread and heap dumps is part of the work done to investigate, understand and find a solution. It is also required I know good practices for Java applications and recommend them to customers. Understanding of other technologies like Databases, User Directories, Authentication methods, etc, are easily needed. This is a customer facing position, what requires me good communication skills, and a good expertise to talk to customers around the world.
Supporting and Administrating Supply Chain Systems. Including but not only, Picking Line Systems, Mastersaf DW, Mastersaf DFe and Ecomex. Working on Requests and Incidents reported by users, applying Solutions and Planning the Changes. Everything to keep the good working of the applications and the communication with JDE. Specific for Picking Line System I have been working as Business Analyst. Responsible to create integrations between some systems using microservices. And I act as Dev Ops. Responsible to manage Vendors activities and payments At this position I'm assiting to review the budget area.
Supporting and Administrating Supply Chain Systems. Including but not only, Picking Line Systems, Mastersaf DW, Mastersaf DFe and Ecomex. Working on Requests and Incidents reported by users, applying Solutions and Planning the Changes. Everything to keep the good working of the applications and the communication with JDE. Specific for Picking Line System I have been working as Business Analyst. Also I'm responsible to create integrations between some systems using microservices. And I act as Dev Ops.
Working for Produban (Santander) I am responsible for tracking and monitoring all systems that are part of the project Alhambra (Banksphere), these systems support the entire Support chain for Bank customers in Brazil.
Responsible for implementing changes, monitoring systems and infrastructure, supporting business ensuring the availability of the Multiplus network, composed of systems, infrastructure and telecommunications within the established service level, ensuring communication and interconnection between Partners and Participants in Multiplus network.