Grapevine, Texas, United States
I am an adaptable professional who has been consistently praised as quality-oriented by my fellow teachers, administrators, and management. I have developed a skill set directly relevant to the positions many are hiring for, especially relating to children, parents, customers, and other contacts with my education background. I am flexible, willing to learn, and have a passion for self-improvement through reflection and criticism. I have a lot of experience communicating professionally with others! I have developed strong customer service skills through years of tailoring restaurant experiences and responding to parent and student learning goals. I have strong presentation, teamwork, and collaboration skills due to working with other teachers and being open to a wide array of ideas and perspectives. I have consistently demonstrated multitasking, critical thinking and problem-solving abilities in every aspect of my roles as server, graduate student (teaching assistant), and classroom teacher. My extensive experience keeping detailed records and observing behavior would be an asset to your team. I have the ability to quickly learn new skills and consider it exciting to broaden my knowledge base.
● Oversee up to 8 associates while supervising and training proper customer interactions, adherence to procedures, and requisitioning of supplies. ● Ensure that cycle counts and inventory reports are completed timely and accurately, and with merchandise resets throughout the store. ● Provide an exemplary example to the team on what top-notch customer service looks like, through ensuring positive interactions and resolutions with customers. ● Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising. ● Upselling through knowledge of products and thoughtful recommendations. ● Assist with all cashiering functions including training, maintenance, audits, and reports.
● Answers phone calls with professionalism and routing calls to the correct individual. ● Manages cash and credit card payments in a fast-paced environment, in addition to maintaining professional communication with guests. ● Effective at multitasking and creatively solving issues for large parties and up to six tables. ● Provides outstanding customer service by having a genuine concern for the customer’s need or issue. ● Demonstrates teamwork by helping other servers run food. ● Strives for continuous improvement by asking for opportunities to increase my abilities and welcoming criticism and feedback.
● Enriched my understanding of “reading” the guest. ● Educated guests on wine pairings and drink choices, and researched wines weekly. ● Communicated daily chef specials thoroughly using rich descriptions. ● Implemented correct guest set up for each course and provided the highest level of service in clearing guest areas. ● Continued to help other servers and enhance guest satisfaction daily.
● Prioritized guest satisfaction through engaging conversation, which illustrates an ability to communicate effectively. ● Identified dietary restrictions and helped direct guests with expert menu knowledge and careful communication with management and cooks. ● Proactively helped other servers with running food, refilling drinks, and maintaining guest satisfaction. ● Initiated conversations with guests to increase enjoyment and decipher guest needs to create a personalized dining experience, especially with beer pairings. ● All shifts were given in the cocktail area, indicating superior beer and menu knowledge. Four of six shifts was the only and closing cocktail lunch server (12 table section). ● Sought opportunities to train new employees. ● Kept dining area clean and completed opening, running, and closing side work.