Serbia
Born on December 27th. I tend to be practical, ambitious, and determined, with a strong work ethic and a goal-oriented mindset. I pride myself on my reliability and responsibility, and my unique personality is shaped by a blend of personal experiences and interests.
Collaborating with the sales team to provide support in acquiring and onboarding new delivery partners. This may include explaining the benefits of partnering with Wolt, assisting with the registration process, and addressing any questions related to the delivery service. Proactively call the restaurants that might be interested in working with us and set the appointments accordingly.
I was responsible for designing and developing training programs for 3 teams. This includes creating materials, presentations, and activities that align with the company's sales strategies and our KPIs. Ensuring that sales representatives have in-depth knowledge of the telecommunications products and services offered by Sunrise. This involves keeping abreast of new offerings and updates and effectively conveying this information to the team. Preparing a WBR Presentation (weekly and monthly based). Providing training on effective sales techniques, strategies, and best practices. This includes instructing sales representatives on prospecting, lead generation, effective communication, and closing deals. Facilitating the onboarding process for new sales hires, helping them integrate into the company culture, understand sales processes, and acquire the necessary skills to excel in their roles. Tracking the performance of sales representatives and using data to identify areas where additional training may be needed. This may involve analyzing key performance indicators (KPIs) and providing constructive feedback. Emphasizing the importance of soft skills in sales, such as effective communication, relationship building, and customer service. Working closely with other departments and other Over Heads colleagues. Preparing FeedBacks (daily, monthly and weekly and keep the agents updated about the new materials and their current Sales KPIs). Holding interviews for the new groups and put the information about the candidates in Excel Editing Excel and provide the FeedBacks
Courier support typically involves communicating with delivery drivers (couriers) to address inquiries, provide assistance, and offer guidance on various aspects of their work. Couriers may encounter various challenges during their deliveries, such as navigating through traffic, handling customer requests, or dealing with unexpected issues. Courier support is responsible for helping resolve these challenges promptly. Coordinating and managing the logistics of food orders, ensuring that couriers receive accurate information about pick-up locations, delivery addresses, and any special instructions from customers. Providing technical support to couriers who may be using a mobile app or other technology tools to manage their deliveries. This could involve troubleshooting technical issues or guiding couriers through app features. Ensuring that couriers adhere to company policies and guidelines. This may involve educating couriers on best practices, safety protocols, and any specific rules related to food delivery. In case of emergencies or unforeseen circumstances, courier support may play a role in coordinating responses, such as assisting with accidents, vehicle breakdowns, or any other urgent situations. Monitoring the performance of couriers, including factors like on-time delivery, customer satisfaction, and overall efficiency. Providing feedback and performance evaluations may also be part of the role. While the primary focus is on supporting couriers, there may be instances where courier support interacts with customers to address delivery-related inquiries or concerns.
Responding to customer inquiries, issues, and requests related to digital products and services. This could include e-books, digital music, video streaming, and other digital content. Providing technical support for digital products. This may involve troubleshooting issues with digital content, helping customers navigate online platforms, or assisting with the use of digital devices. Assisting customers with the ordering process for digital products. This could involve guiding them through the purchase process, resolving order-related issues, and ensuring a smooth transaction. Developing a deep understanding of Amazon's digital products and services to effectively assist customers. This includes staying updated on new releases, features, and promotions within the digital department. Demonstrating strong communication skills to interact with customers professionally and empathetically. Customer service representatives may communicate through various channels, including phone, email, chat, or social media. Identifying and resolving customer problems or concerns effectively. This may involve collaborating with other teams or departments to address more complex issues. Ensuring the quality and accuracy of customer interactions. This could include following established protocols, adhering to company policies, and providing accurate information to customers. Providing feedback to the management team regarding customer trends, common issues, or areas for improvement. Customer service representatives often play a crucial role in enhancing processes and services. Being adaptable to changes in procedures, policies, or technology. The digital landscape is dynamic, and customer service representatives need to stay flexible in responding to evolving customer needs. Engaging in ongoing training and development to stay informed about changes in digital products, services, and customer service best practices.