Greater Toronto Area, Canada
I am a dedicated professional with many years of high-impact experience in designing and delivering academic, tactical, skill-based, and software simulation-based training. My expertise also covers program and project management, data analysis, communication writing, statistical reporting, research, and LMS/CRM/CMS installation, configuration, and administration, along with support for a variety of technology-based tools.
As a Bilingual Learning Development Consultant, I create and deliver high-impact training solutions for a diverse array of software applications and HR/self-development programs, serving over 50,000 staff across Canada and the USA, with a focus on user-centric learning experiences that ensure accessibility and inclusivity, directly contributing to our company's digital transformation and operational success.
"In this role, I played a key part in optimizing the implementation of Dayforce HCM and enhancing training processes across Sobeys Canada." ➢ Project Management: • Coordinated the nationwide implementation of Dayforce HCM, including Quebec, by playing a key role in the DITL, SIT, and UAT phases. • Managed Cornerstone LMS to ensure effective content and user management. ➢ Training Development & Delivery: • Created bilingual communication materials and facilitated training sessions, including Virtual Instructor-Led Training (VILT). • Led "Train the Trainer" activities to boost training effectiveness. ➢ Reporting & Analysis: • Analyzed training data to produce detailed reports for Work Streams and Project Teams, and tracked course completion rates. ➢ Technical & Document Management: • Implemented document management in SharePoint and addressed technical issues during VILT sessions. ➢ Operational Efficiency: • Utilized SAP to enhance business operations and support data-driven decision-making.
"As a dedicated Project Manager at Ruwida Treuhand AG, I spearheaded the successful implementation of Abacus CRM and Moodle LMS, driving significant efficiency improvements in a remote work setting." ➢ Successfully led the end-to-end management of the project within a compressed six-month timeline. ➢ Realized a 30% reduction in data entry errors and a 25% decrease in response time for user support requests through streamlined customer on-boarding processes. • Deployed Abacus CRM and Moodle LMS remotely, significantly boosting efficiency. • Collaborated on requirements, selected CRM and LMS, and planned efficient implementation with data migration. • Oversaw seamless data migration to the new CRM, ensuring a smooth transition and data integrity. • Provisioned Moodle LMS on Oracle Cloud for high availability and optimal performance. • Developed comprehensive training materials for CRM and LMS, facilitating efficient onboarding. • Led impactful training sessions, enhancing staff proficiency in CRM and LMS. • Managed project documentation, reporting, and stakeholder communication for accountable projects.
"Successfully led coordination for a 5-member software and technology training project team, managing diverse national projects across 250+ offices for 19,000+ staff, ensuring seamless execution." ➢ Project Management and Leadership: Successfully served as project manager on multiple initiatives, including: • Transition to a hybrid training model. • Instrumental in the implementation of a new CRM and Marketing System. • Managed adoption training for a new marketing system. • Restructuring learning website design and content for optimal user experience enhancement. ➢ Boosting Training Impact: • Increased training attendance by over 39% and made our tools more user-friendly, resulting in an unparalleled adoption rate hike. • Overhauled agency and staff on-boarding, coordinating over 4000+ virtual and in-person training events, personally leading 180+ training sessions. ➢ Training and Tech Transitions: • Navigated projects requirements, ensuring privacy compliance and a seamless shift to kvCore. • Played a pivotal role in CRM and LMS projects through expert requirements consultation and comprehensive training. • Designed and delivered practical courses on productivity tools, making work life easier for everyone. ➢ Insightful Reporting: • Developed dashboards and reports for team insights. ➢ Stakeholder Collaboration: • Engaged with stakeholders, incorporating valuable insights to enhance our training programs.
➢ Inspired Learning Environment: • Implemented engaging peer learning strategies for improved student performance. • Restructured classroom management, fostering respect and active participation. ➢ Diverse and Inclusive Teaching: • Enriched learning experiences with diverse curricula and tailored content delivery. ➢ Student Progress Focus: • Tracked student progress, employing effective assessment tools for personalized support. ➢ Parental Partnership: • Cultivated strong parent relationships, ensuring transparent communication and support. • Collaborated with school counselors to develop tailored strategies for student success. ➢ Holistic Education Advocate: • Led diverse extracurricular activities, broadening educational experiences. • Ensured a safe learning environment through regular scans and hazard mitigation. ➢ Embracing Technology for Education: • Integrated educational technology for modern and dynamic classrooms.