Crestview-Fort Walton Beach-Destin Area
Resourceful, innovative business analyst, human resources and administrative leader with over 15 years of proven leadership managing teams within the federal, military, and private sector. Adept at leading and developing professional teams in a Fortune 500 company supporting over 8000 associates in a dynamic, 24/7 environment. Possess a comprehensive background in strategic communication, business administration and management, human resources, talent management, organizational effectiveness, workforce planning, and employee engagement. Proven experience supporting administrative processes to enhance employee performance and attain business goals. Delivers coaching, delegates tasks, and conducts training while optimizing workflow and maximizing productivity. Areas of Expertise Human Resources, Workforce Planning, Risk Management, Talent Management, Recruitment & Selection, Training & Development, Administration, Team Leadership, Change Management, Strategic Management, Process Improvement, Employee Relations, Workforce Analysis, Conflict Resolution, Performance Management, Relationship Building, Employee Engagement, Benefits Administration, Project Management, Budgeting, Business Process Improvement, Operations Management, Six Sigma
Executes HR strategies and business priorities in partnership with senior management to foster organizational and people effectiveness. Provides leadership development support by completing new HR compliance initiatives, understanding business goals and recommending new approaches, policies and procedures. Directs the entire talent system and each stage of the employee life-cycle by applying continual improvements in the upstream and downstream talent programs. Participates in HR investigations and fulfills daily and weekly reports regarding attendance tracking, attrition, employee engagement and labor fill. Educates managers and associates on time, benefits, payroll, new hire orientations, accommodations and leave of absence policies and procedures. Assists and facilitates the recruiting process by coordinating internal job requisitions, scheduling interviews and administering the associates’ internal transfer portal.
Oversees and manages organization's relocation program by implementing the current federal government guidance and policies. Liaises as the main point of contact between employees and management. Performs employee counseling and recommends proper following of personnel policies and procedures. Communicates policies pertaining to Human Resources, compensation and benefits. Applies strategic communications and interpersonal skills training while managing employee complaints. Maintains benefits administration and conducts employee relations counseling. Examines and applies strategic organization development as well as new policies, approaches and procedures. Conducts administrative staff meetings. Maintains department records, company directory and other organizational reports.
Leads a team of professionals responsible for client success and satisfaction. Supports the development of operating protocols for the client engagement function. Contributes toward departmental priorities and responsible for performance and resource management for the team. Identifies areas of focus for achieving increased client satisfaction and retention levels within the team and assigned clients. Collaborates with relationship management teams to ensure a seamless client experience. Coaches and guides assigned staff on improving the execution of the relationship plan and achievement of annual goals. Implements effective client service strategies. Guides professional staff in executing corporate client service initiatives. Serves as an escalation point for critical service issues or roadblocks. Analyzes trends on escalated service issues, developing process improvement recommendations. Directs and develops staff/management team, maximizing their individual contribution and professional growth.
Acts as the point of contact among executives, employees, clients and other external business partners.Manages information flow in a timely and accurate manner as well as executives’ calendars and meetings. Researches and conducts data to prepare documents for review and presentation by boards of directors, committees, and executives. Prepares financial statements, reports, memorandums, invoices letters, and other documents. Coordinates travel and accommodation arrangements. Accurately records minutes from meetings. Acts as an office manager by keeping up with office supply inventory. Screens and directs phone calls and distributes day-to-day correspondence. Organizes and maintains corporate records, documents and reports.