Trondheim, Trøndelag, Norway
All opinions stated online, unless otherwise noted, are my own. They do not reflect the views of any other person or organisation, including current or past employers, partners, clients, or contractors. If you are looking for statements from other individuals or organisations, please refer to their own profiles, pages, or press releases. Due to the prevalence in some cultures of involving employers as a means to silence debate, I always screenshot any conversations I engage in. I am willing to share these screenshots with my own employer, clients, or, if necessary, with those of reporting parties and relevant media (local or global) for full transparency and context. Feel free to contact me for inquiries if you have questions about any debate I have taken part in, especially where comments may have been deleted. --- Mats Jørgensen Pettersen is an experienced IT consultant with multiple certifications, including ITIL V3 (2011) and Microsoft Certified Professional (MTA). Mats has delivered services to several major Norwegian companies, such as Telenor, Tele2, and Canal Digital. Currently, Mats works in change management and document administration, leading customer meetings, overseeing RFC evaluation, and managing the production and revision of documentation and routines. Previous work for Trondheim Municipality included document production during the 2013 Windows 7 deployment project. Mats is especially focused on end user experience, which has contributed greatly to the success of routine production and planning phases. Recently, Mats has founded an entertainment company that now employs two people and works with five long-term freelance contractors. The company is currently deep in production on its first commercial project.
- Change Management for Several customers (Public and Private sector). - Central Cross Market Change Management. - Documentation/Routine Production/Knowledge Management. - Problem management. - Assisting Security Manager.
- Daily Business Operations - Creative Director - Contract Management
- Tier 2 customer support for Trondheim Municipality. - Change Management for Several customers (Trondheim Municipality among others). - Central Cross Market Change Management. - Documentation/Routine Production/Knowledge Management. - Problem management. - Assisting Security Manager. - Production of automated quickfixes for Trondheim Municipalitys users.
- Documentation/Routine Production - Project participation during a major OS rollout for Trondheim Municipality. - Tier 1 support agent (Trondheim Municipality, Jernbaneverket and Det Norske Oljeselskap)
- Computer repairs for end users (Software and hardware troubleshooting and repairs). - Computer hardware sales.