San Jose, California, United States
Revenue Operations and Sales Operations professional with experience supporting global go-to-market organizations across SaaS, cybersecurity, and technology companies. Skilled in Salesforce administration, data management, process optimization, deal support, account enrichment, reporting, and cross-functional collaboration.
• Deliver exceptional guest experiences by providing information, resolving concerns, and ensuring a welcoming environment. • Process ticket sales, memberships, and retail transactions while consistently meeting service and sales goals. • Manage guest flow and queue operations to maximize efficiency and maintain positive visitor experiences. • Support daily operational procedures including opening, closing, cash handling, inventory management, and facility presentation. • Ensure compliance with safety policies and operational standards in a high-volume entertainment environment. • Collaborate with team members and leadership to maintain efficient operations and enhance guest satisfaction.
• Supported global Revenue Operations initiatives across EMEA, APAC, and LATAM sales organizations. • Identified, researched, and enriched enterprise prospect accounts to expand Total Addressable Market (TAM) coverage and improve sales targeting. • Maintained Salesforce data integrity through account hierarchy management, deduplication efforts, and ongoing data quality initiatives. • Provisioned enterprise customer environments and customized platform configurations based on customer purchase requirements. • Collaborated with Sales, Engineering, Customer Support, and Business Systems teams to resolve customer provisioning and operational issues. • Participated in User Acceptance Testing (UAT) for Salesforce enhancements and GTM system improvements. • Generated ad hoc reports and supported sales leadership with operational insights and data analysis. • Evaluated and tested automation improvements across the Salesforce ecosystem to increase efficiency and reduce manual processes.
• Supported Revenue Operations processes for a fast-paced SaaS organization. • Assisted sales teams with CRM maintenance, data management, and opportunity administration. • Maintained account and contact records to ensure data accuracy and reporting reliability. • Partnered with cross-functional stakeholders to support sales process improvements and operational initiatives. • Created reports and analyzed sales data to support pipeline visibility and business decision-making. • Contributed to process documentation and operational best practices to improve team efficiency.
• Supported sales operations activities for a global cybersecurity organization. • Assisted with quote-to-order processes and opportunity management. • Maintained Salesforce data quality and ensured accuracy of customer and opportunity records. • Partnered with Sales, Finance, and Business Operations teams to resolve transaction and process issues. • Produced operational reports and dashboards to support pipeline management and sales forecasting. • Contributed to process improvement initiatives that enhanced efficiency and reduced operational bottlenecks.
• Supported global sales teams through opportunity management, order processing, and operational support. • Collaborated with Legal, Finance, and Sales leadership on partner program initiatives involving contract review and complex business terms. • Assisted with customer and partner negotiations by providing operational guidance and process support. • Managed Salesforce records, maintained data quality standards, and supported reporting initiatives. • Helped identify process improvement opportunities that streamlined sales workflows and increased operational effectiveness. • Provided timely support for escalations and business-critical sales transactions.
• Supported sales operations processes during a period of rapid company growth and eventual acquisition by Palo Alto Networks. • Acted as Salesforce database administrator, maintaining data integrity, managing user access, and supporting system configurations. • Collaborated with cross-functional teams on Salesforce data migration initiatives, ensuring accurate data transfer and system continuity. • Worked closely with sales leadership to improve CRM data quality and reporting accuracy. • Assisted with contract administration, sales support activities, and partner program operations. • Coordinated cross-functionally with Legal, Finance, and Customer Success teams to ensure smooth execution of business processes. • Contributed to process documentation and operational improvements that increased organizational efficiency. • Supported management reporting and business analysis efforts to improve visibility into sales performance.