Misha Brooks

Aspiring Administrative Professional| Sales & Customer Service Expert | Delivering Solutions that Elevate Customer Experience

Saint James, Barbados

About

Adaptable and dependable customer service and administrative professional with over a decade of experience spanning the retail, legal, and hospitality sectors complimented by international exposure. Known for exceptional interpersonal skills, a global mindset, and a strong ability to mediate and solve complex problems. A reliable and confident team player, now seeking to leverage my expertise and contribute to a forward-thinking organisation.

Experience

  • Sales Specialist at Sun Collection Inc
    Sep 2022 - Present · 3 yrs 11 mos

    Greeted customers who entered the store and assisted shoppers with selecting goods and products. Assisted store manager in store layout to feature best sellers and new items. Performed stock control and management. Provided advice on various products and prepared sales proposals. Completed paperwork pertaining to the purchasing of stock. Kept up to date with special promotions in store.

  • Research Officer at Caribbean Law Institute Centre (IMPACT Justice Project)
    2020 - 2023 · 3 yrs

    Answered phones in a professional manner and routed call as necessary. Assisted clients in finding their way around the office. Strengthened my organization skills by reorganizing the library. Performed various office duties including copying, faxing and taking notes. Prepared verbal correspondence including letters, memorandums and articles. Copied and distributed questionnaires on the Access to Justice for the Elderly and the Disabled projects. Assisted in contacting Authors of Past Law Faculty Undergraduate Dissertations.

  • Office Assistant at Baje International Mas Camp
    May 2018 - Aug 2019 · 1 yr 4 mos

    Provided efficient customer service through interactions with clients, visitors and vendors. Maintained accurate records and entered data when registering patrons for the band and monitoring stock in databases. Developed exceptional planning and organization abilities through the boxing and distribution of large quantities of costumes. Managed the sales process where I collected deposits and secured outstanding payments. Assisted with organizing events when necessary.

  • Flight Attendant at Emirates Airline, Dubai
    2015 - 2018 · 3 yrs

    Welcomed passengers, verified their tickets and directed them to their seats. Responded to passengers’ questions about flights, travel routes and arrival times. Prepared reports to the company about various issues that occurred onboard. Sold duty-free items onboard and managed the sales funds. Managed duty-free stock and maintained optimal stock levels for each flight. Resolved solutions to conflicts onboard Offered support to passengers with medical assistance when necessary. Trained to use a defibrillator and perform CPR.

  • Sales Associate at Sun Collection Inc
    2014 - 2015 · 1 yr

    Greeted customers who entered the store and assisted shoppers with selecting goods and products. Assisted store manager in store layout to feature best sellers and new items. Performed stock control and management. Provided advice on various products and prepared sales proposals. Completed paperwork pertaining to the purchasing of stock. Kept up to date with special promotions in store.