Dhaka, Bangladesh
I am a multilingual professional with experience in travel consultancy, customer support, virtual assistance, content writing, and client communication. I completed both my Bachelor’s and Master’s degrees in English from Jahangirnagar University with specialization in English Language Teaching (ELT) and Applied Linguistics. Currently, I am working as a Senior Travel Agent at Dreamport / ASAP Tickets, where I assist international travelers with flight bookings, complex itineraries, hotel reservations, car rentals, and travel-related subscription services. I specialize in supporting Bangla and English-speaking clients with professional travel consultation and customer service. Over the years, I have also worked in: Virtual Office Assistance Immigration Client Support SEO-Friendly Content Writing Social Media Communication Logistics & Customer Account Management English Language Teaching I have experience communicating with international clients from diverse cultural backgrounds and handling customer inquiries through phone, email, CRM systems, and messaging platforms. My core strengths include: International Travel Consultation Airline Ticketing & Sales Customer Relationship Management Content Writing & SEO Virtual Assistance Communication & Problem Solving Bangla-English Bilingual Support I am passionate about helping clients with practical solutions, professional communication, and reliable service while continuously improving my skills in travel, sales, and digital communication. Feel free to connect with me for professional networking, travel consultation, customer support opportunities, or collaborative projects.
Managed communication with Bengali and English-speaking clients through phone, WhatsApp, and email. Scheduled and confirmed client appointments efficiently. Completed client intake forms and maintained documentation accuracy. Assisted with immigration-related documentation and administrative tasks. Conducted client follow-ups to ensure satisfaction and proper case coordination. Responded to social media and online customer inquiries professionally. Assisted with email marketing and online communication activities. Reviewed documents and maintained task updates using the company management system.
Communicated with international clients through email, chat, and online platforms regarding image editing and graphic design services. Assisted customers with service inquiries, quotations, order placement, and project updates. Coordinated with the production and editing teams to ensure timely delivery of projects. Managed customer accounts and maintained long-term professional relationships with clients. Resolved customer complaints and provided effective solutions to ensure client satisfaction. Followed up with clients regarding revisions, feedback, and service quality improvements. Maintained accurate project records, order details, and communication logs. Supported social media and online communication activities to improve customer engagement. Assisted in handling bulk orders and meeting strict project deadlines. Ensured professional communication standards while dealing with overseas customers from different regions. Helped maintain workflow efficiency through proper coordination between departments. Provided administrative and back-office support related to customer service operations.
Cambrian College is one of the best and leading college among the Bangladeshi colleges. ASIC, UK has approved the college in premier category. It has gained ISO 9001:2008 certificate in 2009. It's campus and teaching methodology are digital. The teachers and staffs are highly qualified. In every year, It took place from for outstanding result. It took place 2nd in merit list in Dhaka Division in 2008 and 3rd in 2009. My duties & responsibilities were:- - to teach English Language. - to prepare lecture sheets & college books for publications. -to translate from English into Bangla & vice versa. - to prepare power point presentation - to manage multimedia class -to give guideline of other English Teacher
I have establied this coaching centre. There were abot 20 teachers and 200 students