Canada
At Ecotrend, I played a central role in supporting national sales operations, acting as a key liaison for 21 sales representatives across Canada to ensure their needs were met seamlessly. Worked cross-functionally with sales, marketing, operations and warehouse team providing visibility into accounts activity, budgets, promotions, status reports, product movement, promotional samples, sales materials, and account transitions. I also managed CRM internal system and reports to keep accounts progress clear and up to date. In addition, I supported national trade shows (CHFA Vancouver and Toronto), assisting with account engagement and on-site coordination.
I coordinated multiple projects in parallel across different client accounts, ensuring timelines, responsibilities, and deliverables were clearly defined,executed and met. I led three cross-functional teams of five people each, aligning tasks and schedules to keep projects moving efficiently. I planned, tracked, and monitored deliverables for both middle and senior management across multiple client departments, maintaining ongoing communication through regular meetings, progress updates, and reviews. I also coordinated and participated in weekly and monthly client meetings, supporting project presentations and discussions. In addition to project coordination, I supported administrative tasks and acted as a central point of contact between the team, the client, and the project owner. Known for being detail-oriented with a creative approach to problem-solving, I focused on building strong, long-term client relationships through reliable execution and high-quality service.
I led and coordinated a cross-functional team of six people, contributing to a 20% increase in project completion rates through clear planning, accountability, and follow-through. I worked closely with the Project Director to ensure accuracy across project scope, workflows, deliverables, and timelines. I coordinated multiple projects at the same time, developing effective delivery strategies and workflows while guiding the team through planning and execution stages. Throughout the project lifecycle, I closely monitored progress to ensure quality standards were met and client requirements were fulfilled. I maintained ongoing communication with both team members and clients, facilitating status updates, changes, validations, and continuous deliveries. In addition, I supported administrative responsibilities such as data entry, project documentation, and project reviews. I also contributed to the company’s digital marketing initiatives, collaborating with leadership and the web design team to plan and execute digital marketing strategies.
Assisted store management with sales projects, implementing objectives to increase store productivity in a weekly and monthly basis. Participated in team building strategies, acting as coach and leading by example as a Brand Ambassador. Responsible for training and educating new associates to go beyond product knowledge within KS standards. Able to show results and increase Conversion and KPI´s. Participated in planning objetives to achieve goals, mapping strengths and opportunities. Supervised floor performance acting as a team player and leader. Worked in collaboration with store managers to develop new business strategies. Responsible for cash management, performance reviews and daily business reports delivered to head office.
Supported the Design and Management team with refining and coordinating design projects. Assisted designers and decorators with interior design projects as a design consultant. Able to showed results on sales, handled complicated situations with sales and customers, cash management, managed inventory, and followed up with clients. Assisted store Manager providing leadership and control in-store, while ensuring all customers received excellent service and quality merchandise.