Kirkland, Washington, United States
Miriam (meer-ee-uhm) noun - spends Sunday afternoon making Bolognese for dinner with family and prepares a to do list for the week; sincere, reliable, leader; driven, motivated, organized multi-tasker; participates in mommy-daughter dance parties; unabashedly bad at singing, still kills it at karaoke; creative, energetic, not afraid to take the lead, not afraid to step back; experienced building relationships cross-functionally with enthusiasm, humility, and grit.
- Supports Consumer Group strategic initiatives with ongoing planning and evaluation of target metrics and priorities through upholding management system rigor, ongoing maintenance, topic tracking, and execution - Participates in and supports Consumer Group Annual Budget and Capital processes with applicable owners - Drives alignment, organization, and execution on Quarterly Planning milestones - Led strategic planning initiatives for Consumer Operations & Planning, supporting growth, revenue, and customer experience improvements. - Managed high-priority projects and process improvements, ensuring alignment with business goals and executive priorities. - Analyzed complex financial and operational data, translating insights into clear, actionable strategies for senior leadership. - Developed executive-level presentations and reports, effectively communicating key business performance metrics and recommendations.
- Oversees the end-to-end management of projects delivered to the Frontline that affect inventory systems and processes, requiring product and project ideation, defining business requirements, collaborating with cross-functional business teams, and delivering a thoroughly executed Frontline readiness plan - Distill complex options and changes into a consumable format for presentation to senior leadership and Frontline users alike - Managed the successful launch of in-store phone repair services in T-Mobile’s first Experience Store, Shops at Legacy, while developing deep partnerships with the repair vendor, Experience, and Supply Chain teams; created and presented steering and update decks for director+ meetings to keep cross-functional groups aligned and apprised - Program owner of field facing device and accessory buyer’s remorse metrics for retail channel, effectively managing, refining, and minimizing $212M in annual write-down through ad-hoc reporting, leadership engagement, and incentive programs - Known for delivering high quality content with tight timelines for use by leaders to inform and strategically guide conversation
- Oversaw and developed a high-performing team of 8, spanning provider management of 37 strategic and tactical warehouse partners, on-site inventory control of 87M pounds annual throughput, and continuous improvement through network optimization opportunities - Accountable for monthly network performance presentations to department leadership, reporting on provider safety, service level trends, inventory accuracy, and change management projects - Regularly evaluate and prioritize team requests for technology enhancements by gathering requirements, writing user stories, and pre-release testing - Proactive in collaboration with Supply Planning and Finance to determine best action plan to resolve discrepancies across 3PL network, totaling 5% of inventory - Increased team efficiency by creating a comprehensive tool to measure warehouse complexity, comprised of a multipoint analysis to evenly distribute workload - Developed a project planner for tracking of annual network optimization programs with regular executive summary reports - Created comprehensive and measurable team goals to help promote a results-oriented and successful environment with regular coaching and mentorship
- In partnership with the commercial team, interpreted sales insights and open orders to produce monthly demand forecasts for a 2,000 SKU portfolio, totaling $125M in annual sales - Identified SKUs with low forecast accuracy for monthly demand review meetings to align on sales strategy and engender accountability with commercial partners - Representative for Supply Chain in a company-wide technology taskforce prior to, during, and post implementation of new CRM - Created a bias for action by developing a mid-month report to help meet AOP for sales managers, highlighting under-performing SKUs
- Led a successful cross-team effort to transition 30 product lines (~1.6M lbs) between 4 warehouses in 3 months while maintaining outbound service levels near 95% - Perform ad-hoc reporting and network cost analysis for product manager evaluation - Principal player in product line launch strategies - Proposed savings of $77k/year in operational expenditures through participation in a crossfunctional SIOP evaluation of a $17M product line
· Managed a $5 Million dollar CLEAR partnership in the Seattle area through event marketing, event sponsorship and through the implementation of all partnership elements · Strategically researched over 25 new sponsors and venues for upcoming events in the Pacific Northwest · Team lead responsible for event set-up and breakdown, including on-site event operations and execution, and a complete and comprehensive recap
• Worked directly with promotions department of three major Seattle radio stations, providing administrative and executive assistance • Assisted and aided in the daily activities of the promotion department • Played a crucial role in the planning and implementation of a major station remote event o Wrote copy for on-air hosts promoting event as well as designed and created material for station website o Corresponded with event representative and effectively worked together to promote event o Created an inclusive and complete recap of the event which was distributed to clients and staff • Acted as liaison between listeners and promotional department • Provided friendly and efficient customer care
Organized and planned events for clients and cared for their needs