Netherlands
With a decade of experience across the fast-paced e-commerce and retail sectors, I’ve spent the last few years applying my expertise to the unique operational challenges of the aviation industry. I’ve found that building resilient teams requires more than just following a framework; it requires a deep understanding of how people connect. My approach is built on the belief that processes should serve people, not the other way around. With a background that spans various roles within retail, e-commerce and tech, I bring a 360-degree view of how teams collaborate, or where they get stuck. I thrive on variety and the kind of creative problem-solving that keeps workflows lean and teams motivated. For me, continuous improvement isn’t just a framework; it’s a personal standard that allows me to adapt quickly, challenge the status quo, and help my colleagues reach their full potential in an ever-evolving global field.
End User Engineering - Team Collaboration & Power Platform Team - KLM/AirFrance
Working for the label R2 Amsterdam -First point of contact for agents, distributors and customers worldwide -Responsible for process improvements; setting up new projects and automations -Setting up new applications used for retail; working with companies as Becosoft and FashionCloud -Analysing resale numbers from retailers -Main language used: English, German and French as extra languages, also in writing Also worked as a Sales agent for the label R2 Amsterdam for the NL market (only in high season). Selling our new collection in the showroom and at the retailer
Responsibilities: -Customer service, answering calls and emails from customers worldwide -Shipment samples to all agents worldwide -Collabaration with several marketplaces: Zalando, About You -Processing all orders from agents and stores -Managing applications such as Dynamics NAV (Navison) and NuORDER -Calculating prices of all new products -Final check lookbook and salesbook -Processing all new images/modelshots in a photo/sample order tool -End responsible for logistics, shipping new collections -End responsible for complaints, returns and other credits -Preparations and planning Amsterdam Fashion Week -Main language used: English, German and French as extra languages, also in writing