Toronto, Ontario, Canada
Hi, I'm Miranda. As a communications professional, I use relationship building, best practices, data, and hard work to implement structures and projects to support high performing teams and improve our workplace, build meaningful partnerships, and achieve business strategy. I am particularly passionate about internal communications as well as stakeholder engagement, and equally strong in media relations, digital communications and social media. I have value-added expertise in human resources and medical affairs. I have extensive health care experience (over 12 years) in hospitals, community, and government agencies/system-level, and also early career experience in a variety of sectors. Colleagues have noted my dedication, impact, enthusiasm, ability to keep calm in a crisis, and commitment to learning. Key competencies: - Communications strategy and delivery - Human resources management (HR processes, best practices and systems) - Physician human resources (medical affairs) - Employee relations - Engagement - Stakeholder relations - Issues management and crisis communications - Project management - Program management - IT/tech rollout including HR software - Strategic planning - Analysis [Views my own, not my employer's]
Develop, manage and implement effective communications and stakeholder engagement plans. Focus on Special Projects, with the building of Cortellucci Vaughan Hospital - Canada's first smart hospital and the first net new hospital in Ontario in 30 years, with a total project cost of $1.7 billion.
Managed human resources and internal communications at the medical lab company with almost 300 staff members total across main lab and over 20 locations throughout Ontario • Delivered human resources tactics including recruitment, compensation, policies, training and development, health and safety, performance management, and leaves • Led internal content, including well-received refreshed staff newsletter • Led full-cycle recruitment for entire organization, including both technical and corporate staff, recruited and onboarded approximately 50 new team members • Rolled-out new performance evaluation program across company, including developed materials, coached supervisors, and supported employees
At Ontario government agency, led stakeholder engagement and human resources to engage thousands of health care workers • Developed organization-wide engagement framework that was easy to use and effective, and related initiatives including engagement inventory and standard materials • Managed human resources for engaged clinicians (80 provincial leads, 300 regional leads and 3,000 volunteer positions) including planning, recruitment, remuneration, orientation and onboarding, performance management, leadership development, and recognition • Created partnerships, including built a community of 80 staff members and intranet site • Project management of first corporate engagement survey for health care workers
Led human resources, communications and quality for 300 physicians across four hospitals • Supported communications and engagement for $150 million hospital redevelopment including emergency department, operating rooms, cancer clinic, laboratory, and cardiology • Led physician communications, including created over 60 editions of physician newsletter • Managed website and intranet content development and management, including led project management of physician portal (secure website, customer relationship management, and HRIS), including ongoing content updates, user training, and system maintenance to improve efficiency and communications • Led talent acquisition and management - physician recruitment (recruited and onboarded over 100 physicians), contracts, credentialing, appointments, orientation, performance management, succession planning, and training & development (physicians’ medical and leadership development program, oversaw placements of medical residents) • Supported and worked in lean approach including scrums, daily stand ups, huddle boards, value stream mapping, Kaizen, 5S, and Kanban to support hospital transformation
Led internal communications and assisted with external communications across four hospitals • Managed the intranet and developed internal newsletter to reach 1,800 employees • Supported external communications, including news releases and media interviews • Provided strategic counsel to colleagues to support diverse projects
Planned, delivered and supported communications, clinician leadership and patient engagement for the National Health Service (NHS) for a region covering 1.3 million people