Morgan Hill, California, United States
Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss. Specialties: Candidate Experience, Recruiting, Onboarding/Offboarding, Employee Engagement, Customer Success Operations, Customer Success Enablement, Renewals Enablement, Post Sales Enablement, Learning & Development Training, Program Management, Sales Enablement, and Event Planning.
Own Global Renewals Enablement and Enterprise Americas Sales, partnering with GTM, Sales, and Renewals leadership to improve ARR retention, expansion performance, and forecast accuracy through scalable enablement programs, tooling, and operating rhythms.
Design onboarding training for Udacity's Customer Success team, including developing onboarding strategies, delivering onboarding training sessions, and improving the onboarding training offering on an ongoing basis. I get to work with Subject Matter Experts across the organization to understand, train and communicate on new product features, new processes, and new policies. Create, manage and consistently support the customer team enablement content repository in Highspot & Confluence, ensuring information is accessible and up-to-date and ensuring the tools our teams are leveraging with customers are driving team efficiency and effectiveness.
-Design and deliver a high-quality Sales & Customer Success Manager new hire training program - Collaborate and partner with Sales Enablement team to design and implement onboarding learning programs - Support planning on team-wide events such as Sales Kickoff, QBRs, and work-related conferences - Consult with enablement to assess and analyze the learning needs of employees based on current and future strategic plans - Partner with Sales Ops and leadership to assess and deploy 30 - 60 - 90-day goals - Built a playbook for recruiting best practices that encompasses everything from sourcing strategies, our pitch to passive candidates, candidate experience to onboarding goals - Full-cycles recruiter specializing in sourcing, recruiting for enterprise account executives, customer success managers, SDR’s, director and VP level sales leaders - Act as liaison with external recruiting agency partnerships, manage agency contract negotiations, and manage agency contract renewals - Facilitate the hiring process for open positions, including interviewing and screening applicants while documenting candidate activity in our Applicant Tracking System
• Responsible to program manage large scale hiring efforts for interns and new college grads across North America • Conducted the full life-cycle recruitment efforts of candidates while serving as a liaison between career center contacts and hiring managers • Developed and managed end-to-end recruitment including sourcing, candidate assessment, driving the interview process, offer negotiation, acceptance, and onboarding paperwork • Recruited diverse technical and creative talent for 200+ Top Creative & Tech companies across North America. Exceeded goal of 60% increase in student applications from key FL Universities • Hold highest number of placements in the company for 2017, top performer out of 10 Internship Advisors (recruiters) • Spearheaded and seamlessly launched 3-day intern orientation for 120 interns; included guests ranging from CEO, CMO to former interns • Managed mentorship program for diversity interns to encourage professional development Dream Careers is the premier internship program for college students offering all-inclusive programs in 10 of the most dynamic cities in the world. The programs are similar to study abroad and offer housing, weekend trips, academic credit, and customized internship placements. For employers, Dream Careers offers a free internship recruitment service in New York City, Los Angeles, Chicago, Washington DC, Boston, Miami, London, Paris Barcelona, and Hong Kong. We've recruited over 15,000 students worldwide, and partner with 5,000 organizations that offer quality learning experiences.
• Manage new hire order distribution process in accordance with account requirement. Consult with hiring/program managers, recruiters, and associates to improve client support • Direct a team of 10+ recruiters to fulfill large scale projects and general staffing • Created internal policies and procedures to ensure compliance with client SLAs • Prepare and present weekly/monthly/quarterly program reports to Corporate management • Provided exceptional customer service on multiple accounts which resulted in 30+ consultants on billing Modis is a global provider of IT staffing services and the second largest in North America.