London, England, United Kingdom
I’m an experienced relationship manager with a background in both FinTech start-ups and established payments organisations. I specialise in building strong client partnerships and driving business growth through effective sales, account management, and collaboration with both my internal and external networks. As a people leader, I balance structured operations alongside the fast-paced demands of FinTech, mentoring teams while delivering results. I’m passionate about adding strategic value and driving success in dynamic, highly regulated markets. I love a good cup of tea in a big mug, I am happiest after running 5 miles in a leafy park, and give me a ball of wool and a size 8 crochet hook and in 2 hours I can make you a hat.
As Head of Account Management I was responsible for a team of three, maintaining relationships with our key accounts using our white label service. We would conduct weekly meetings with distributor clients solving technical issues with our production support team, answering queries in a compliant and timely manner. I was responsible for devising innovative solutions for the leadership team and suggesting new business models to maximise client retention and satisfaction.
While at everpay, I was responsible for managing accounts in open banking and FX. I educated key clients on product capabilities and maintained profitable business relationships. I also targeted SMBs for our 'pay by QR code' product, networking at exhibitions and trade shows and pitched for new business.
Working for WorldFirst, an innovative global platform, I worked on our private client desk as a senior relationship manager executing spot, forward and firm orders for clients needing a premier FX service. - Responsible for building strong relationships with new and existing clients, creating trading strategies using market information, financial news and charting analysis - Answering and assisting with general queries relating to compliance, payments, the online platform, mobile app and account set up - Providing training on call analysis and structuring as well as objection handling
As team leader of the corporate sales team, key accountabilities included: - 100+ cold calls a day to generate new business. - signing up 10 new clients per month and arranging 10+ meetings a month with prospective clients. - exploring new business sectors and devising call lists using LinkedIn and data websites. - encouraging and motivating my team of 5, conducting monthly performance reviews and compiling and executing training sessions.
In the fledgling partnerships / business development department my role was to create and refine new business relationships while nurturing existing partnerships.