Al Jizah, Egypt
I am a dedicated telesales professional with over 2 years of experience in the banking sector, specializing in personal loans and client support. Skilled in achieving sales targets, providing financial advice, and building long-term customer relationships. With strong communication, negotiation, and problem-solving skills, I aim to deliver exceptional client experiences and contribute to business growth. Passionate about continuous learning and development, and eager to expand my expertise within the financial and banking industry. ✨
Personal Loans, Al Ahli Bank of Kuwait – Egypt (ABK) Promote personal loan products through outbound calls and provide clear, accurate information to customers. Consistently achieve monthly sales targets and support overall team performance. Handle customer inquiries, resolve issues promptly, and ensure full compliance with bank policies. Maintain organized customer records, follow up on cases, and ensure proper documentation. Serve as the main coordination point between the team leader and team members by reviewing work quality and supporting issue resolution. Review commercial registers, verify customer eligibility, and calculate bank statements and DBR to assess repayment capacity. Identify causes of rejected cases, correct missing requirements, and resubmit files to facilitate approvals. 11
Completed comprehensive banking training across Customer Service and Teller functions, including account opening, loan application preparation, and daily transaction processing (deposits and withdrawals).